Service Associate

RCBC


Date: 13 hours ago
City: Bacolod City
Contract type: Full time
Job Summary

  • Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

How will you contribute?

  • Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
  • Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
  • Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.

What will make you successful?

  • Graduate of 4 or more year course. A degree in a business or service industry oriented course will be an advantage.
  • Ideally with one (1) year experience in Branch Operations-related work. But Fresh Graduates are welcome to apply.
  • Willing to render overtime as needed
  • Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
  • Acts with sense of urgency and service oriented

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Geodetic Engineer

Unitan Construction & Development Corporation, Bacolod City
1 day ago
Job DescriptionBachelor Degree in Geodetic Engineering with related experienceGathering data on-site using instrumentsConduct topological surveys, property boundaries, terrain and elevation.Prepare survey data and survey sheet elevation.Verify mathematical accuracy of collected survey data.Ability to use surveying and mapping equipment, Computer Aided Design (CAD) software, Surveying software.Good communication skills and critical thinking skills

Shopify/ Gorgias Customer Support Agent

TalentPop App, Bacolod City
1 week ago
WE'RE HIRING: SHOPIFY/GORGIAS CUSTOMER SUPPORT AGENT (REMOTE)About UsAt TalentPop, we believe customer support is more than just answering questions — it’s about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.What You’ll DoRespond to customers via chat, email, or phone...

Online Chatting Specialist for Content Creators

Orca Communications, Bacolod City
1 week ago
OverviewWe are seeking an elite Online Chatting Specialist to represent high-profile content creators by engaging with their audiences through real-time online chat. The ideal candidate is emotionally intelligent, excels at building rapport, and is skilled at upselling digital products and services. This is a remote position offering a competitive fixed rate plus commission.Key ResponsibilitiesEngage with fans and followers on behalf...