Service Associate

RCBC


Date: 2 weeks ago
City: Lapu-Lapu City
Contract type: Full time
Job Summary

  • Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

How will you contribute?

  • Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
  • Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
  • Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.

What will make you successful?

  • Graduate of 4 or more year course. A degree in a business or service industry oriented course will be an advantage.
  • Ideally with one (1) year experience in Branch Operations-related work. But Fresh Graduates are welcome to apply.
  • Willing to render overtime as needed
  • Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
  • Acts with sense of urgency and service oriented

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