Service Associate
RCBC
Date: 3 weeks ago
City: Cebu City
Contract type: Full time
Job Summary
- Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
- Willing to be assigned in any following business center/s - Taboan, Cebu Paseo Arcenas,
- Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
- Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
- Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.
- Graduate of 4 or more year course. A degree in a business or service industry oriented course will be an advantage.
- Ideally with one (1) year experience in Branch Operations-related work. But Fresh Graduates are welcome to apply.
- Willing to render overtime as needed
- Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
- Acts with sense of urgency and service oriented
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Customer Success Manager (Remote)
LegalMatch Philippines, Inc.,
Cebu City
3 hours ago
We’re looking for a data-driven Customer Success Manager to join our Customer Experience Team. This role is key to improving customer retention by designing smarter user experiences and implementing churn reduction strategies. You will work cross-functionally to identify friction points, propose solutions, and track the impact of initiatives that help our B2B and B2C customers succeed.ResponsibilitiesIdentify, monitor, and analyze key...
Full Stack Developer (Up to ₱80K +Onsite Cebu+ Be Certified as an AI Specialist and Learn Vibe Coding)
GoTeam,
Cebu City
16 hours ago
Full Stack Developer (Up to ₱80K +Onsite Cebu+ Be Certified as an AI Specialist and Learn Vibe Coding)Cebu City | Onsite | Day Shift (7 AM–4 PM PH Time)At GoTeam, you won’t just write code—you’ll shape the future of EdTech by leveraging our collective brilliance to innovate with AI, making lives easier for people across the globe and elevating the...
Head, Countryside Consumer Lending Business Center- Cebu
Metrobank,
Cebu City
4 days ago
Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling...
