Server Support Representative - US
IONOS
Date: 1 day ago
City: Cebu City
Contract type: Full time

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.
Who we're looking for
Enthusiastic people with a passion for troubleshooting, support, technology, and sales – who want to help creators, local businesses, organizations find more success online.
SERVER TECHNICAL SUPPORT REPRESENTATIVE
MAIN RESPONSIBILITIES:
IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.
We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.
Who we're looking for
Enthusiastic people with a passion for troubleshooting, support, technology, and sales – who want to help creators, local businesses, organizations find more success online.
SERVER TECHNICAL SUPPORT REPRESENTATIVE
MAIN RESPONSIBILITIES:
- Main contact of customers for IONOS Support
- Improve weekly and monthly performance based on feedback from the Market Head of Server Operations.
- Proactively inform and report to the supervisor for support related issues
- Recommend solutions to customer issues and concerns
- Attend coaching sessions and participate in organizational activities
- Interact with team members and other departments within the company
- To be customer service oriented and to ensure customer satisfaction
- Continuous pro-active effort towards improving customer satisfaction and our internal procedures.
- At least 2nd year College Level or Graduate of an IT or Computer Science course
- At least 6 months sales/customer service and/or technical support experience
- Knowledge in PHP, Webhosting and Wordpress Content Management System is an advantage
- Knowledge in basic email client set-up is an advantage
- Excellent English Communication Skills
- Ability to remain calm and professional in all circumstances
- Highly Motivated and Target Driven
- Willing to work on shifting schedules
- Solutions-oriented
IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.
We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Project Manager
AboitizPower,
Cebu City
1 day ago
Job ID: 2912Location: BaniladCompany: Aboitiz Power CorporationDepartment: AP DU Distribution Finance GroupEmployment Type: Project BasedWork Arrangement: HybridThis is a project-based employment for 1 year contract supporting Aboitiz Power Distribution Group's Project NUCLEUS. Job Purpose: The Project Manager is responsible for planning, executing, and closing projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts...

Relationship Manager - Corporate Banking
RCBC,
Cebu City
2 days ago
Job SummaryResponsible for soliciting new customers, as well as developing and growing a designated portfolio of corporate customers through professional account/relationship management, marketing and delivery of bank products and services with the end in view of attaining mandated targets, maximizing profitability for the bank and at the same time ensuring the highest level of customer satisfaction among its corporate clients.To...

Team Lead, Account Management - Sales
Dynata,
Cebu City
3 days ago
Dynata’s Team Lead, Account Manager is responsible for overseeing a team of Account Manager ensuring efficient workload distribution, high-quality quote execution, and seamless collaboration across teams. This role involves managing escalations, coaching team members, driving process improvements to enhance efficiency, and serving as a key liaison between sales and project management. The Team Lead collaborates closely with sales, project management,...
