Senior Training Manager

The Sr. Training Manager leads training delivery operations, manages training managers, and ensures the effective onboarding and development of Experts across multiple lines of business, specifically launching and expanding new businesses. This role is pivotal in maintaining high training standards and driving performance outcomes.

DUTIES & RESPONSIBILITIES

• :Lead a team of technically savvy Learning and Development Specialists, including Sr.-level, spanning multiple geographies (Cebu/Iloilo, Clark/Nuvali) who implement the new expert onboarding training and continuous education experience
• sPartner with Instructional Design Team (IDT) to ensure the vision, look and feel of Asurion in all material designe
• dDevelop and manage new associate certification framework and curriculum to deepen agent subject matter expertise beyond baseline training established during initial on-boardin
• gManage multiple cross-functional learning and performance support project
• sImplement a framework and supporting processes to measure and communicate short-term and mid-term impact on effectiveness of training initiatives as well as key business KPI
• sFacilitate “Train-The-Trainer” sessions to transition solutions to the Training team ensuring accurate implementatio
• nCollaboratively develop and conduct surveys to identify training needs based on projected production processes, changes and other factor
• sConduct talent/skill assessments and performance evaluations of team members and work with team members to create and implement professional development plan

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EXPERIENC

• E:Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resourc
• esKnowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and grou
• psDevelop and implement performance measurements on training effectivene
• ssKnowledge of Asurion principles and processes for providing customer and personal servic
• esInductive reasoning skills including the ability to combine pieces of information to form general rules or conclusions as well as finding relationships among seemingly unrelated even
• tsCreativity and the ability to look at the same situation in new and unconventional wa
• ysCapable of working in an autonomous, fast paced environment yet still set priorities and meet deadlin
• esSuccessfully manage multiple strategic and analytic projects concurrently keeping awareness alignment of cross-functional processes and procedur

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DESIRED QUALIFICATIO

• NS:Bachelor’s Degree OR equivalent combination of education and experie
• nceAt least 3+ years of Sr. Management experience in people leadership in a training capac
• ity3+ years hands-on experience with mobile devices, tablets, computers, digital cameras, televisions, home audio, and/or appliances prefer
• red2+ years’ experience in the next gen technologies related to cloud, mobile, social, or big d
• ata3+ years’ experience with administrative duties including submitting IT tickets and managing d
• ataWilling to work onsite and work on flexible schedu