Senior Trainer

The primary role of this person is to be responsible for designing, delivering, and evaluating high-impact training programs that support both Home Credit CRM Telesales Transformation sales improvement and leadership development across the organization. This role ensures employees are equipped with the technical understanding of the company's offerings as well as the soft skills and leadership capabilities necessary for professional growth and team success.

What You’ll Do

• Conducts foundation, process, product, and other project-related training including New-Hire Training and Refresher Courses
• Monitors the performance of assigned project and works with the Manager and the Operations Support Group to identify learning needs
• Develops training modules or computer-based training for full training classes, pocket sessions and product/process updates
• Administers Training Needs Analysis, gathers and sends relevant data to determine performance gaps and recommend and/or implement best intervention.
• Manages the knowledge base tools and cascades
• Conducts Leadership & Personal Development Training
• Acts as a mentor to the other trainers.
  
  

What You Need To Have

• Al least 2-3 years of experience in training.
• Experienced in creating and implementing training needs analysis
• Experienced in creating curriculum and tracking the learning of employees.
• Excellent communication skills: English & Filipino.
• Advance expertise in MS Office especially in Excel & Power Point
• Basic knowledge in root cause analysis.
  
  

What Can Set You Apart

• Knowledge in Quality Checking
  
  

Job Perks You'll Enjoy

• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility
• Opportunity to work and train in our international offices
  
  

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.