Senior Technical Lead
Apollo Technologies Inc.
Date: 4 days ago
City: Cebu City
Contract type: Full time
Job Summary
The Senior Technical Lead is a key leadership role responsible for driving technical excellence across the support and engineering teams. This position requires a highly skilled and experienced professional who can provide expert-level troubleshooting, guide junior team members, and ensure seamless resolution of technical issues. The Senior Technical Lead works closely with cross-functional teams to improve system performance, escalate resolution paths, and implement long-term solutions that enhance service reliability and customer satisfaction. This role is pivotal in setting technical direction, enforcing best practices, and maintaining operational continuity.
Responsibilities
The Senior Technical Lead is a key leadership role responsible for driving technical excellence across the support and engineering teams. This position requires a highly skilled and experienced professional who can provide expert-level troubleshooting, guide junior team members, and ensure seamless resolution of technical issues. The Senior Technical Lead works closely with cross-functional teams to improve system performance, escalate resolution paths, and implement long-term solutions that enhance service reliability and customer satisfaction. This role is pivotal in setting technical direction, enforcing best practices, and maintaining operational continuity.
Responsibilities
- Lead the technical resolution of complex, high-priority issues, ensuring minimal downtime and customer impact.
- Guide and support junior technical team members by providing mentorship, coaching, and skill development.
- Act as the highest level of technical escalation within the support team, managing incident response and recovery efforts.
- Collaborate with engineering, operations, and support teams to improve system performance, stability, and scalability.
- Proactively monitor ongoing issues and trends, identifying opportunities for process and system enhancements.
- Own the root cause analysis process, driving post-incident reviews and implementing preventive measures.
- Oversee the documentation of troubleshooting steps, system updates, and escalations to ensure accuracy and completeness.
- Maintain a high level of communication and accountability with stakeholders throughout issue resolution.
- Ensure compliance with SLAs, escalation procedures, and support workflows.
- Participate in change management and release planning to evaluate risk and ensure support readiness.
- Promote adherence to technical standards and best practices across the support and engineering teams.
- Coordinate knowledge-sharing activities, such as technical briefings, workshops, and post-mortem reviews.
- Lead and support the onboarding process of new technical team members by sharing knowledge and resources.
- Collaborate with leadership in strategic planning and continuous improvement initiatives to meet organizational goals.
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