Senior Supervisor, Benefits Administration Services

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description

• Requires broad technical expertise and company/industry knowledge.
• Accountable for functional, operational, and/or program management.
• Achieves goals through the work of others.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions. Requires broad technical expertise and company/industry knowledge.
  
  

General Profile

• Supervises daily tasks of complex business, technical support, or production teams.
• Sets team priorities to ensure timely project completion.
• Coordinates work activities with other supervisors.
• Makes decisions based on policies, procedures, and business plans.
• Receives guidance from manager.
• May not perform the work supervised.
  
  

Functional Knowledge

• Understands and applies concepts in the field of expertise.
• Has basic knowledge of other disciplines.
  
  

Business Expertise

• Understands how to improve efficiency across related teams.
  
  

Impact

• Impacts the quality and effectiveness of the team and its contribution to the subfunction.
  
  

Leadership

• Sets priorities for and mentors employees to meet daily deadlines.
  
  

Problem Solving

• Resolves day-to-day technical and operational problems.
  
  

Interpersonal Skills

• Uses tact to exchange information and handle sensitive issues.
  
  

Responsibility Statements

• Manages team members to perform tasks related to the Benefits and Human Resources Administration.
• Ensures adherence to company policy and procedures.
• Acts as the liaison between operations and middle management to ensure protocols are being followed.
• Helps with conflict resolution, dealing with client, people, and systems related issues.
• Provides resolutions to a diverse range of complex tasks.
• Delivers inputs on process improvement and operational initiatives.
• Acts as a point of contact for leadership, providing information and guidance on operational topics, and covering upper-level leaders.
• Drives special projects for corporate, operational, or client initiatives.
• Orients less experienced team leaders in order to improve levels of performance.
• Executes the continuity plan such as in natural disasters.
• Performs other duties as assigned
• Complies with all policies and standards
  
  

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.