Senior Operations Support Administrator

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Important Note: This is a Limited Temporary Position.

Contract Duration: 11 Months with high possibility of extension

Education, Skills And Knowledge

• Minimum college or technical training preferred, or a combination of education and experience
• Knowledge and experience with Microsoft Windows, Excel and Word is required.
• Knowledge and experience with Adobe Photoshop and Email Marketing tools are preferred
• Excellent communication skills (written, verbal, and listening) are required along with strong interpersonal and organizational skills
• Must be able to take feedback, revise, and resubmit work if necessary
• Must exhibit strong attention to detail with the ability to prioritize and complete tasks to meet project needs
  
  

Basic Purpose and Objectives

Provide quality management assistance to projects and oversee onboarding and offboarding of remote staff.

Organizational Relationships

Reports to: Scoring Support Manager

Overall Functions And Responsibilities

• Run daily reports to meet project quality goals
• Responsible for onboarding and offboarding of remote employees on various Pearson systems
• Provide knowledgeable responses to inquiries in a courteous and professional manner
• Manage mass email communication to remote employees
• Perform problem resolution, troubleshooting and diagnosing of various issues during the administrative process
• Maintain and update employee records as necessary
• Contribute to on-going department process development and improvement
• Responsible for independent resolution to routine issues, and for notifying management of non-routine issues which need immediate attention
• Provide complete documentation of issues handled
• Perform other related duties as assigned
  
  

Working Conditions

Core work hours: 8:00-5:00 CST Monday through Friday. During temporary peak season, must be able to work up to two weekends a month and up to three nights during the week. Night coverage ends at 9 pm CST.

Location: Remote

What To Expect From Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CUSTOMER SERVICE

Organization: Assessment & Qualifications

Schedule: FULLTIME

Workplace Type: Remote

Req ID: 17642