Senior Operations Manager
Awesome CX
Date: 2 weeks ago
City: Davao
Contract type: Full time
We are looking for talented individuals like you to join our team! Be a Senior Operations Manager for our Davao site. This role will focus on the profit and growth of his/her business area through employee performance management, service delivery and client interaction, and requires effective leadership and business execution.
Join our Family as a Senior Operations Manager
- Attend internal meetings with other staff of the contact center
- Pursue communication with Clients that have been allocated to the Operations Manager’s responsibility
- Define needs for Team Leader recruitment in conjunction with HR.
- Be in charge of Team Leader development and support, and define Team Leader training needs.
- Set and follow up on quality and quantity targets for the allocated Clients/projects.
- Ensure that employee satisfaction is high and attrition is low within the allocated production unit
- Develop and maintain effective performance management
- Work with Human Resources to establish policies that will insure adequate management
- Have a deep understanding of the price structure and the profitability goals of the company
- Ensure clients satisfaction through continuous business improvement
What we are looking for
To be successful in this role you must…
- Proven leadership experience as Senior Operations Manager in BPO or customer experience operations
- Strong analytical, strategic planning, and team management skills.
- Excellent communication and decision-making abilities
- Experience in managing vendor partnerships and client relationships to ensure service delivery excellence
How to apply
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