Senior Merchant Services Associate

Overview: The Senior Merchant Services Associate will do the ff functions: Merchant Services, Fraud Handling, Issue Management, Operations, and Compliance.

What you will be doing:

• Day-to-day handling of merchant reviews from investigating team particularly related to Fraud-to-Sales Ratio.
• Share insights with internal stakeholders to inform decision-making and enhance fraud prevention efforts.
• Maintain documentation and contribute to the development and periodic review of fraud control measures, risk frameworks, and policies.
• Monitor of fraud tool onboarding and compliance.
• Assist in the collection of negative balances.

What you need to be successful:

• Reduce day-to-day merchant fraud concerns and handling time of such concerns through process improvements and automation.
• Reduce financial loss due to fraud and chargeback.
• Able to work with initiative and minimal supervision.

What we are looking for:

• Graduate of any 4-year course, preferably with Business course.
• At least 1-2 years work experience related to fraud risk or business risk roles, preferably in merchant acquiring or payments industry.
• Interested in developing knowledge of the Fintech/Payment Acceptance industry.
• Familiarity with MS Office Apps particularly Microsoft Excel.
• Great attention to detail and problem-solving skills.
• With working knowledge on Merchant and Sales support on fraud issues.
• Communicates clearly and effectively verbally and in writing (able to lead discussions and initiatives).
• Collaborates with internal risk, compliance and other relevant teams.