Senior Manager, Total Rewards Operations - APAC

The Senior Manager of Total Rewards Operations will lead a team responsible for overseeing all Compensation and Benefit operations programs. This role emphasizes operational excellence, ensuring the team meets deliverables and deadlines through the company’s ticketing/task tools while also contributing to regional and global compensation initiatives. The Senior Manager will cultivate a culture of continuous improvement, proactively seeking opportunities to optimize processes and support artificial intelligence for greater efficiency.

Responsibilities:

• Lead and manage a TR team, ensuring effective oversight of all Compensation and Benefit operations programs.
• Ensure the team meets deliverables and deadlines using the company’s ticketing/task tools, maintaining high standards of operational execution.
• Handle and resolve escalations, providing support and guidance to team members.
• Oversee Total Rewards data quality to ensure the team manages audits, identify discrepancies, and provide recommendations for improvements.
• Foster strong collaboration with the Total Rewards Business Partner (TRBP) responsible for the business unit, as well as with regional/global stakeholders.
• Drive continuous improvement leverage artificial intelligence and other technologies to streamline operations and improve overall efficiency.
• Oversee vendor reconciliation and invoice payments for the region, ensuring compliance with SLAs in collaboration with the Global Benefit teams.
• Contribute to the successful rollout of large-scale and global compensation and benefit programs, such as Annual Compensation Planning, Global Job Architecture, Ad-hoc Benefit rollouts and other key initiatives.
• Collaborate closely with the Service Delivery Management (SDM) team to identify opportunities for operational improvements and align on program governance.
• Develop and mentor team members, fostering a culture of continuous learning and professional growth.
  
  
  

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree preferred.
• Minimum of five-to-eight years of experience in compensation and benefits management, with a preference of five (3) years in a multi-country role.
• Extensive experience in operations and share capability center models.
• Strong project management and working in cross-functional teams.
• Excellent analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
• Extensive knowledge of Compensation and Benefit strategies, theories, best practices, and regulations
• Certification in compensation (e.g., CCP, GRP) is a plus.
• Certification in benefits (e.g., CEBS) is a plus.
  
  
  

Skills Needed

• Ability to lead and manage a team effectively, providing direction and support.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Ability to work independently and as part of a team.
• Excellent analytical skills and attention to detail.
• Strong communication and presentation skills.
• Cultural awareness and the ability to work effectively in a global environment.
• Proficiency in data analysis and reporting tools.