Senior Manager, Head of Service, Asset Configuration and Transition Management
GCash
Date: 7 hours ago
City: Taguig
Contract type: Full time
Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
Who You’ll Be Working With
If you have a strong background in IT, computer science, or software engineering, and are analytical, technologically savvy, solutions and process-focused, then the Technology & Operations team may be for you!
You’ll Be Responsible For The Following
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
Who You’ll Be Working With
If you have a strong background in IT, computer science, or software engineering, and are analytical, technologically savvy, solutions and process-focused, then the Technology & Operations team may be for you!
You’ll Be Responsible For The Following
- Leading and managing the service transition process for new and modified services, ensuring successful implementation and minimal disruption to operations.
- Developing and maintaining service asset and configuration management policies, procedures, and documentation.
- Monitoring, tracking, and reporting on the status of service assets and configurations, ensuring compliance with organizational standards.
- Collaborating with cross-functional teams to identify, record, and manage all service assets and configurations throughout their lifecycle.
- Conducting regular audits and reviews to validate the accuracy and completeness of asset and configuration data.
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Minimum of 5 years of experience in service transition and service asset & configuration management.
- Strong knowledge of IT Service Management frameworks, such as ITIL.
- Experience with service asset and configuration management tools and software.
- Certifications in ITIL, COBIT, or related disciplines are a plus.
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
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