Senior Manager - Business Support Management

Job Description

Commercial Banking Business Support Management (BSM) is a worldwide organization that encompasses Administrative Assistant Management and Office Management. It spearheads a centralized team offering administrative and office management support across Corporate Investment Banking (CIB) business lines and regions. The role emphasizes delivering superior administrative services, managing international employee onboarding and offboarding, and supervising talent development, performance evaluations, and compensation. Collaboration with business managers, senior management, and functional groups such as Finance, Human Resources, and Technology is crucial.

As a Business Support Associate within the Commercial Banking Business Support Management team, you will be given the opportunity to lead a team of 15-30 Administrative Assistants, spearhead initiatives, guarantee service delivery, and uphold a robust control/compliance environment. Your responsibilities will include overseeing the Business Support Management recruiting, hiring, and training processes, ensuring exceptional and efficient end-to-end service delivery and business coverage, and propelling initiatives across the Line of Business and Commercial Banking. This role necessitates a minimum of 5+ years of senior-level administrative or operational management experience, preferably within a large financial services organization.

Job Responsibilities

• Managing a team of approximately 15-30 Administrative Assistants
• In partnership with the US based Leadership Team, ensure admin assistant support/coverage is appropriately aligned to business priorities and all employee movement is actioned appropriately
• Ensuring exceptional and efficient end to end service delivery and business coverage
• Managing the BSM recruiting, hiring and training process
• Managing the governance of core business processes inclusive of delivering on KPI’s
• Ensuring the Team is fluent in key policies and business practices (e.g., Expense Policy, etc.)
• Independently owning all facets of the performance management process and compensation recommendations to ensure all firm requirements are completed thoroughly and timely
• Maintaining regular communication with key stakeholders
• Partnering with the BSM Leadership Team to continue to drive consistency in the model.
• Driving LOB and CB wide initiatives.
  
  

Required Qualifications, Skills, And Capabilities

• A minimum of 5+ years of senior level administrative or operational management experience
• A strong track record in successful people, business and project leadership at both a local and regional level.
• Exceptional communication skills – confident, organized and clear. Can effectively interact with all organizational levels.
• Strong presentations skills and fluency in Microsoft Office Suite
• Exceptional judgment
• Partnership mentality – collaborative with strong presentation and influence skills.
• Professional leadership – excels at motivating both individual and team performance. Fosters collaboration and recognizes accomplishments, thought leadership
• Control orientation – Enforces a dynamic control/ compliance environment and continually mitigate risk in business processes works with an appropriate level of independence to solve issues and escalates timely to the appropriate internal constituents
• Drive for Excellence – Consistently seeks to exceed expectations and demonstrates continuous improvement in service levels and general performance/process productivity
• Highly effective problem-solving skills
• Operates independently, has exceptional judgment and organizational ability
  
  

Preferred Qualifications, Skills, And Capabilities

• HR background and experience preferred
• Experience with OneNote is a plus
• Preferably in a large financial services organization.
  
  

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.