Senior Instructional Designer

Asurion


Date: 1 week ago
City: Calamba
Contract type: Full time
Job Description

Position Summary

The Senior Instructional Designer is responsible for designing, developing, and delivering high-quality training materials and learning experiences across various formats (e.g., instructor-led, eLearning, mobile, and performance support). This individual utilizes adult learning principles, instructional design methodologies, and data-driven insights to create training that aligns with business goals and addresses knowledge, skills, and behavior gaps. The role involves collaborating with stakeholders and subject matter experts, managing multiple projects, and delivering training solutions that drive learner engagement and effectiveness.

ESSENTIAL JOB SKILLS/DUTIES:

  • Design and develop training course material (instructor-led, computer-based, job aides, lesson plans, & assessments) using instructional design techniques in conjunction with adult learning theory.
  • Align learning objectives with business goals while ensuring quality and accuracy of materials.
  • Outline, storyboard, script, and clearly communicate design ideas and next steps during all parts of the design & development process.
  • Use data-driven insights to assess the state of training content to drive improvements in learning effectiveness and creativity.
  • Collaborate with stakeholders and subject matter experts to determine training strategies and bridge knowledge, skills, or behavior gaps for learners.
  • Work collaboratively to determine the best method for delivery.
  • Actively engage in project management by creating effective project plans, managing individual and team projects, and adjusting plans as required.
  • Utilize project management tools like Asana to establish, monitor, and track project progress, tasks, and timelines.
  • Review ID-submitted work to ensure it aligns with the established instructional design standards.
  • Provide positive and constructive feedback to team members and partners to support their professional growth.
  • Mentor team members to help them address skill gaps and enhance their instructional design capabilities.
  • Adhere to internal standards, policies, and procedures.
  • Perform other duties as assigned.

Work At Home Requirements

  • Adequate home workspace and resources
  • Minimum 25 Mbps dedicated bandwidth (no sharing with others or devices)
  • Work location within CALABARZON, Metro Manila, or Clark; last known address in Workday must be accurate
  • Complete coverage of working hours
  • High availability and prompt response during coverage
  • Attend scheduled meetings and trainings

Work from home is a privilege, not a time-off or leave. Employees must maintain productivity and responsiveness equivalent to office hours. Non-compliance may result in disqualification from WFH privileges and reassignment to an onsite role.

SKILLS:

Technical skills:

  • Proficient in using software such as Microsoft Office, Articulate Suite (Storyline and Rise), Adobe Creative Cloud, etc.
  • Project management skills, including the ability to meet tight deadlines, manage multiple projects, and prioritize tasks effectively.
  • Exceptional written and oral communication skills.
  • Expertise in adult learning and instructional design for various formats, including instructor-led, eLearning, mobile, and performance support.
  • Proficient in creating engaging learning experiences that emphasize the importance of the content and sustain learner attention.
  • Strong collaboration skills, working with a broad range of stakeholders and internal partners to create innovative solutions, give and receive feedback, and creatively solve problems.
  • Organizational, communication, and project management skills with the ability to meet tight deadlines, manage multiple projects, and prioritize tasks.

Soft/Leadership skills:

  • Active listener with strong professional communication.
  • Good analytical skills and the ability to identify root causes and implement effective solutions.
  • Time management and ability to take direction from leaders.
  • Team player who can also work independently.
  • Basic understanding of the products and services offered.
  • Adaptable to change and can manage shifting work priorities.
  • Contributes to the team and seeks ways to advance work through relationships.
  • Receptive to both giving and receiving construct feedback to peers with the intent to improve and enrich relationships.
  • Inspires peers through engagement and team support.
  • Accountable for own performance and supports the efforts of the team with a customer-first mindset.

EDUCATION AND EXPERIENCE:

Required Education And Experience

  • Bachelor's Degree OR equivalent combination of education and experience.
  • At least three (3) years of experience in curriculum and instructional design.
  • Proficient with project or program management.

Preferred Education And Experience

  • At least three (3) years of experience applying instructional design and adult learning methodologies to web-based training and instructional materials.

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