Senior Fraud Investigator - Financial Services Account - CONCENTRIX MAKATI

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Job Summary: As a Senior Fraud Investigator, you will Conduct Regular Review(s) and Analysis on Merchant Fraud Pattern(s) and Suggest Rule Change(s) to Fraud Analyst(s) in Order to Improve Fraud Detection and Prevention Rate(s). In your Day-to-Day Task(s), you will be Providing Support to various Business Unit(s) which Includes Underwriting, Anti-Money Laundering (AML) and Compliance, as well as Product Support. You will Help Ensure that all Processes are Aligned with Relevant Organizational and Departmental Policies, Processes, and Standard Operating Procedure(s).

Essential Duties and Responsibilities:

• Conduct Regular Review(s) and Analysis on Merchant Fraud Pattern(s) and Suggest Rule Change(s) to Fraud Analyst(s) to Improve Fraud Detection and Prevention Rate(s), Prepare Periodic Report(s) on Merchant Fraud Performance and Other Metric(s) to Support various Business and Risk Stakeholder(s) in their Decision Making, Provide Fraud Support to various Business Unit(s) which Includes Underwriting, Anti-Money Laundering (AML) and Compliance, as well as Product Support
• Review Complex Case(s) and Escalation(s) and Manage Case Closure(s) to Maintain Operations and Ensure their Completion in line with Agreed Standard(s), Collect Data Needed to Investigate Complex External and Internal Fraud Matter(s) Inclusive of all Evidence (Physical Evidence, Verbal Evidence, and Circumstantial Evidence) which will be Collected and Stored in a Manner to Ensure Continuity Test is Passed when Assessed for Court Acceptance
• (Where Required) Prepare Brief of Evidence and Appear in Criminal Court(s) to Give Evidence on Behalf of the Prosecution and Undergo Cross-Examination in Relation to Statement and Evidence Produced, Assist Management in the Development and Implementation of the Anti-Fraud Control Activities both Preventive and Detective, Liaise with Law Enforcement Authorities, Regulator(s), and Payment Scheme(s) on all Matter(s) Relating to Merchant Fraud and Investigation(s) to Ensure that where Appropriate Legal Action is Instituted - Making Sure that the Organization Participates in Industry and Card Scheme Fraud Prevention Initiative(s)
• Document and Keep Up-to-Date Existing and New Processes and Procedure(s), Ensure that Processes are Aligned with Relevant Organizational and Departmental Policies, Processes, and Standard Operating Procedure(s), Adhere to all Relevant Organizational and Departmental Policies, Processes, Standard Operating Procedure(s) as well as Instruction(s) so that Work is Carried Out to the Required Quality and Standard and in a Consistent Manner while Delivering the Required Standard of Service to both our Customer(s) and Stakeholder(s)

Minimum Hiring Qualifications:

• Bachelor's Degree in a Related Study or Discipline with 6+ Year(s) of Experience in Acquiring Fraud Prevention Environment - Excellent Understanding of Acquirer Risk(s) and Obligation(s) (Fraud Risk, Compliance Risk, Chargeback Risk, Legal and Reputational Risk(s), Scheme Rule(s), etc.), Previous Experience with an Acquirer or a Payment Service Provider is a Strong Plus
• Knowledge with SQL is a Plus, Outstanding Communication Skills both Spoken and Written, Excellent Microsoft Office Skills with Added Emphasis on Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Visio, Exceptional Stakeholder Management Skills and Able to Coordinate with Senior Management as well as Internal and External Stakeholder(s)
• Able to Effectively Communicate Emerging and/or Changing Risk, Related Control Opportunities and Enhancement(s) to Senior Management, Able to Contribute to the Development and Implementation of Fraud Risk Processes, Tool(s), Policies, Standard(s), and Procedure(s) in Alignment with Organizational Risk Framework, Able to Proactively Identify New Fraud Trend(s) and Participate in Developing Appropriate Fraud Mitigation Strategies, Able to Implement, Adapt, Document and Maintain a Unified Fraud Risk Process and Policy within your Own Team, Able to Ensure Minimum Fraud and Chargeback Losses by Continuous Improvement of the Fraud Management System

Get Hired and Enjoy the Following:

• Interact/Collaborate and Learn from Industry Experts
• Multiple Opportunities for Learning and Development
• Enjoy a Fun - and Competitive Working Environment

Work Location: Concentrix Makati City (On-Site)