Senior E-commerce & Marketing Executive (Hybrid)

TigerUX


Date: 2 hours ago
City: Quezon City
Contract type: Full time
SENIOR E-COMMERCE & MARKETING EXECUTIVE

Responsibilities

  • Oversee e-commerce platforms (Amazon, Shopify, etc.), manage digital marketing campaigns across different platforms, analyze performance, and collaborate with teams to drive sales and ensure brand consistency.
  • Process and fulfill orders across multiple platforms; monitor inventory, request replenishments, and handle manual or automated order tasks.
  • Manage Amazon FBA/Seller Central and FBM orders, handle lost/damaged claims, coordinate frame replacements, affiliate requests, and internal frame purchases.
  • Update MSRP, manage listings and discounts on Shopify, maintain Amazon account health, and resolve marketplace or fulfillment issues with partners.
  • Identify lost or damaged items, initiate and track claims, resolve disputes, and manage chargebacks with proper documentation.
  • Support the Customer Service team with product/order inquiries and monitor high-risk or unfulfilled orders.
  • Generate and update sales reports, maintain KPI dashboards, and track chargebacks/fraud.
  • Identify workflow inefficiencies, develop and update SOPs, and maintain a centralized repository for procedures and essential resources.
  • Monitor competitors' pricing, product strategies, and promotions to adjust accordingly.
  • Collaborate with Customer Service, Web Development, and Third-Party Logistics teams to improve e-commerce operations.

Requirements

  • Bachelor’s degree in marketing, Business Administration, E-commerce, or related field.
  • Proven experience in e-commerce management and digital marketing.
  • Proficiency in digital marketing tools, analytics platforms, and e-commerce systems.
  • Strong written and verbal communication skills.
  • Creative, detail-oriented, and capable of managing multiple projects.
  • Ability to analyze data and generate actionable insights.

Must Have Experience

  • Amazon
  • Shopify
  • US Market

Location: Avida Centera Tower 4, Mandaluyong City

Work Schedule/Set-up

  • Hybrid
  • 9:00 PM – 6:00 AM / 10:00 PM – 7:00 AM

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