Senior Customer Success Trainer

TalentPop App


Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
TalentPop is looking for a Senior Customer Success Trainer to champion our agents' professional development and ensure they deliver world-class support for our eCommerce clients. If you have a passion for building talent, a proven track record in a BPO environment, and deep expertise in customer service platforms, you will be the key to our team's success.

The Impact You'll Have

This isn't just about reading a manual; it's about enabling careers. You will own the entire learning journey for new and existing team members, ensuring they are not just trained, but truly ready to succeed as Brand Concierges for top eCommerce brands. This role plays a vital part in shaping our team's capability to deliver excellence.

Your Day-to-Day Responsibilities

  • Design & Deliver: Create, update, and facilitate high-impact virtual training programs (via Zoom) for new hires on core customer service skills, company policies, and platform proficiency.
  • eCommerce Platform Expertise: You will be the master instructor for key CX and eCommerce platforms, including Gorgias, Zendesk, Re:Amaze, Freshdesk, and Shopify.
  • Curriculum Development: Design engaging, scalable training content, assessments, and learning materials using specialized tools like Trainual, Loom, and Canva.
  • Performance Coaching: Evaluate trainee performance, deliver constructive, actionable feedback, and mentor new team members through their critical onboarding period.
  • Strategic Onboarding: Lead and manage the entire New Team Member Onboarding Week, ensuring a smooth, inspiring, and effective start for every new hire.

What You'll Bring to TalentPop

We are looking for a highly capable professional with specific BPO and eCommerce domain knowledge. You should bring:

  • Industry Background: 3–5 years of experience in the BPO/Outsourcing space, specifically within the Customer Service industry.
  • Training Expertise: **1–2 years** dedicated experience as a Customer Service Trainer or Learning Specialist.
  • Tech Stack Proficiency: Hands-on knowledge of eCommerce platforms and tools such as Gorgias, Shopify, Zendesk, Re:Amaze, and Freshdesk.
  • Operational Knowledge: Familiarity with eCommerce operations, as well as CRM and project management tools like HubSpot and Monday.com.
  • Bonus Experience: Previous experience as a Virtual Assistant is preferred, along with proficiency in Canva, Trainual, and Loom.

Why Join TalentPop?

Benefits

At TalentPop, we do more than build teams—we build careers. We offer full-time, remote work (US PST hours) and competitive benefits designed to reward high performance:

  • Growth: A positive, collaborative environment where your ideas directly shape our training strategy.
  • Rewards: Performance and recognition bonuses for top achievers, plus a year-end bonus.
  • Wellness: Health and dental insurance or a monthly health stipend, plus paid time off to rest and recharge.

Inspire. Empower. Lead the way in learning. Join TalentPop today!

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

SEO Outreach Specialist

Heidi, Remote
1 day ago
Who are Heidi?Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits...

Concierge Manager | Remote | Luxury Travel Leadership

Fresh Prints, Remote
5 days ago
About Frontier:At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies.About FlyFlatFlyFlat helps founders, investors, and executives book international business and first-class flights at unbeatable rates—often 30–80% below retail. We combine...

AI & Automation Process Specialist – Work From Home (Pioneering Role)

Thumbtack, Remote
1 week ago
Thumbtack helps millions of people confidently care for their homes.Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners...