Senior Collections Associate

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Collections Associate.

Job Responsibilities:

• Maintain professionalism whilst dealing with internal and external customers.
• Ensure effective control on customer accounts and minimize any possible losses with the aid of the current collections systems to reduce delinquency.
• Recommend next level of action where appropriate.
• Complete and pursue your Objectives.
• Create, document, and follow a development plan within your Objectives.
• Action, rectify or escalate account inquires and complaints where appropriate.
• Achieve agreed Call Model Outcomes

Job Qualifications:

• Excellent communication/skills – both conversational and written.
• Ability to work using a variety of systems on a computer.
• Ability to organize work independently and as part of a team.
• Positive attitude –team player
• Deal with an array of complex delinquency situations, employing effective decision-making skills and knowledge when applying resolution tools that best meets the needs of the customer needs.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC HDPP