Senior Client Solutions Manager

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

• Review RFI and RFP documents and draft responses once the scope and requirements are established.
• Create proposals in documents and presentations.
• Coordinate with corss functional groups for data gathering and defining the Scope of Work.
• Prepare and assist in client visits.
• Record and maintain data in CRM tools, meet or exceed targets and KPIs.
• Share best practices, constructive feedback, and suggestions for continuous improvement.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Candidate must possess at least a Bachelor’s Degree in Business, Communications or any related field
• At least 3-5 years of experience in lead generation, cold calling, or B2B sales/account management
• Demonstrate hands-on experience on data mining, lead qualification, and contact verification.
• Demonstrated hands-on experience in CRM tools and Microsoft offie.
• Showcases reliability and the ability to work in a high profile position with minimal supervision and management.
• Flexible with work schedule and can report on site if needed.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.