Senior Business Analyst - Enterprise Transformation Delivery Division

RCBC


Date: 2 days ago
City: Taguig
Contract type: Full time
Job Summary

  • Under the leadership of the Business Process and Solutions Head, you will support the successful delivery of enterprise and strategic initiatives by ensuring business needs are clearly defined, well-documented and effectively translated into solutions. Your role will involve acting as a change agent and collaborating with process owners, cross-functional teams, and other stakeholders.

How will you contribute?

  • Partner with stakeholders to gather, analyze and document business requirements, ensuring alignment with strategic objectives.
  • Lead workshops, interviews and stakeholder sessions to elicit requirements, uncover gaps and prioritize solutions.
  • Evaluate end-to-end customer journeys to identify pain points and propose enhancements that improve customer experience.
  • Analyze data and trends to generate insights that support decision-making.
  • Develop process maps and recommend process improvements to streamline operations.
  • Collaborate closely with project managers and developers to ensure alignment between business requirements and delivered solutions.
  • Support testing, validation and change management to ensure successful implementation.

What will make you successful?

  • A college degree preferably in Business or Industrial Engineering.
  • With 5+years of business analysis experience.
  • Proven ability to analyze data, identify patterns and propose effective solutions.
  • Expertise in process mapping, streamlining and continuous improvement.
  • Exceptional ability to think holistically about the customer experience and design solutions that deliver value.
  • Experience mentoring junior analysts and influencing cross functional teams.
  • Comfort working in a fast-paced, dynamic environment.

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