Senior Business Analyst

Position Description

As a Business Analyst, you will work alongside our CRM development team and will report to the following: Program Manager, SDM, Ops Lead, and Technical Architect. Your main tasks will include performing detailed requirements analysis, documenting processes, and computing for cost savings.

To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.

Your future duties and responsibilities

• Gather and evaluate business requirements, translating them from a user perspective.
• Analyze and document processes within and outside CRM systems.
• Act as the liaison between business stakeholders/users and the Agile technical team.
• Collaborate with all team members from developers, testers, human center design, change management, and operations.
• Ensure that all requirements are met and effectively communicated within the team(s).
• Lead requirements from start to end, ensuring clarity and completeness.
• Summarize and produce PowerPoint presentations, process flows or guides as needed.
  
  

Required Qualifications To Be Successful In This Role

• Minimum of 5+ years of experience as a Business Analyst.
• Familiarity with JIRA or at least 1+ years of experience using it.
• Experience with CRM or as user for at least 1+ years.
• At least 1+ years of experience in Agile methodologies.
• Strong data collection and evaluation skills.
• Good communication skills, both written and verbal.
• Ability to lead and manage requirements effectively.
• Must be amenable to working onsite 2-3 days a week in McKinley, Taguig on a mid-shift schedule.
  
  

Preferred Skills:

• SAFe Agile experience.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively in a team environment.
  
  

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.