Senior BPM Associate (Healthcare Voice)

UST


Date: 1 week ago
City: Taguig
Contract type: Full time
Role Description

Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer service to the UST customers via inbound Call Center Operations.

Duties/Responsibilities

  • Receive and respond to inbound phone calls for customer assistance
  • Respond to outbound phone call requests
  • Document all calls in ticketing and tracking systems
  • Respond to customer inquiries and provide data to customers within a required time frame
  • Act as liaison between claims department and providers
  • Research customer claims in the primary payor systems
  • Ensure highest level of customer service on every call
  • Maintain a comprehensive understanding of the covered plan benefits
  • Perform other duties as assigned or necessary

Required Skills/Abilities

  • High school degree required
  • At least 2 years experience in healthcare claims operations or related healthcare call center environment
  • Knowledge of Medicare/Medicare Advantage plans an advantage
  • Excellent verbal and written communication skills.
  • Attention to detail and problem-solving skills
  • Basic understanding of MS Office applications, especially Word and Excel

Skills

Healthcare,Call Center,Customer Service

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Senior Mulesoft Developer

DXC Technology, Taguig
18 hours ago
Job Description:DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around...

Audit Manager

Globe Telecom, Taguig
20 hours ago
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionJob DescriptionAssists the Chief Audit Executive (CAE) and COE Heads in carrying out the ARC’s oversight responsibility to the shareholders (by providing reasonable...

Model Development Manager

Globe Telecom, Taguig
1 day ago
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionThe Model Development Manager is responsible for managing analytics projects from development to operationalization, performing analysis and predictive modelling and helping drive the...