Senior BPM Associate (Healthcare Voice, Sept 1 Class)
UST
Date: 1 week ago
City: Taguig
Contract type: Full time
Role Description
Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer service to the UST customers via inbound Call Center Operations.
Duties/Responsibilities
Healthcare,Call Center,Communication skills
Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer service to the UST customers via inbound Call Center Operations.
Duties/Responsibilities
- Receive and respond to inbound phone calls for customer assistance
- Respond to outbound phone call requests
- Document all calls in ticketing and tracking systems
- Respond to customer inquiries and provide data to customers within a required time frame
- Act as liaison between claims department and providers
- Research customer claims in the primary payor systems
- Ensure highest level of customer service on every call
- Perform other duties as assigned or necessary
- High school degree required
- At least 2 years experience in healthcare claims operations or call center environment
- Knowledge of Medicare/Medicare Advantage plans an advantage
- Maintain a full comprehensive understanding of the covered plan benefits
- Excellent verbal and written communication skills.
- Attention to detail and problem-solving skills
- Basic understanding of MS Office applications, especially Word and Excel
Healthcare,Call Center,Communication skills
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