Senior Analyst, Quality Assurance & Knowledge Management

CORE PROFILE

Assist the Anti-Fraud Unit and Quality Assurance and Knowledge Management Lead/Manager in performing Quality Assurance checks and creating policies and procedures as well as ensuring adherence to it.

NATURE OF WORK

• Performs Quality Assurance evaluations, according to the required monthly quota per team/analyst, agreed case sampling, documented and published policies and procedures, and/or work instructions.
• Capable of understanding complex processes/systems and putting them into documented work instructions and/or procedures.
• Ensures proper cascade of the new or changed processes and/or regulations.
• Provide coaching support to analysts to identify areas of opportunities and development.
• Collaborates with cross-functional teams and stakeholders to ensure adherence to the policies and procedures.
• Participates in team discussions on process calibrations and alignment.

DISPLAYED SKILL MASTERY

• Keen attention to detail, minimal tolerance to misalignment, open to recommendations and suggestions from different groups/functions.
• Proactively contributes ideas and suggestions to the management with confidence and respect.
• Assist the leads/management in identifying key opportunities to optimize processes and execute a lean management approach.
• Can perform root-cause analysis and make recommendations for addressing identified deficiencies and tasks that require continuous improvements.
• Value time management and assertive in expressing ideas/thoughts.
• Driven to achieve results in an efficient and high-quality manner.

REQUIRED QUALIFICATIONS

• Graduate of any 4-year course.
• Experience as a Quality Assurance Analyst in a Fintech/Financial Institution/Banking is a must.
• Knowledge of MS Office, Reporting, and/or QA-specific tools/systems.