Seller Support Lead
Shopee
Date: 9 hours ago
City: Manila
Contract type: Full time
About The Team
The Seller Support Lead oversees daily supplier operations, drives performance, and leads a team focused on seamless vendor onboarding, inventory flow, and compliance. This role collaborates closely with both suppliers and internal teams to enhance operational efficiency and contribute to overall business growth.
Job Description
The Seller Support Lead oversees daily supplier operations, drives performance, and leads a team focused on seamless vendor onboarding, inventory flow, and compliance. This role collaborates closely with both suppliers and internal teams to enhance operational efficiency and contribute to overall business growth.
Job Description
- Lead, mentor, and develop the Seller Support team, promoting a collaborative and high-performance work environment
- Manage timely purchase order (PO) processing, inbound and return-to-supplier (RTS) coordination, and prompt resolution of supplier-related issues
- Ensure accurate tracking of inventory, including available-to-promise (ATP) and blackstock items, as well as proper product listing maintenance
- Collaborate with warehouse, business development, and finance teams to streamline delivery processes, payment cycles, and address vendor concerns
- Monitor and analyze key performance indicators such as fulfillment rates, product quality, and customer feedback, and drive continuous improvement initiatives
- Conduct vendor training sessions and serve as the primary point of contact for escalations
- Drive sales growth through strategic vendor collaboration, alignment of commercial goals, and enhanced sourcing efficiency
- Bachelor’s degree in Business, Operations Management, or a related discipline
- Demonstrated experience in brand management, vendor operations, supply chain, or a similar field
- Strong analytical thinking and problem-solving skills
- Excellent verbal and written communication, with solid negotiation capabilities
- Knowledgeable in supplier payment processes, inventory control, and key operational performance indicators (KPIs)
- Proven ability to lead, coach, and inspire a team to achieve and surpass goals
- Highly detail-oriented with a strong emphasis on accuracy and quality standards
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Analyst
ING Hubs Philippines,
Manila
11 hours ago
Payments Officer – Processing & InvestigationsSummaryProvides end-to-end support to customers, which may include use of standard scripts and specific guidelines and procedures, to handle queries or close sales. Seeks help and/or escalates issues/queries when it is appropriate to do so to help resolve customer issues expeditiously.Background On What ING Is About (Generic ING Background)ING Hubs Philippines (ING Hubs PH) is...
SCS Store Operations Executive
Shopee,
Manila
4 days ago
Job DescriptionResponsible for store management & execution Leads & coordinates with the cross-functional team on inbounding schedules and stock inventory In charge of filing promotions, flash deals & other shop campaigns/initiatives and making sure execution is seamlessRequirementsBachelor’s degree in Management, Business Administration or relevant fieldAt least 1-2 years of work experience in sales, operations or a similar positionProficient in Microsoft...
Reserve Officer
RCBC,
Manila
1 week ago
Job SummaryAssumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures, BSP/AMLA regulations and other external regulatory rules of the Bank. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.How will you contribute?Assumes the position of Service Manager (SM), Service Officer (SO),...
