Search Operations Team Lead - Philippines

Responsibilities

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.

ByteDance is a part of a global internet technology group operating a range of content platforms, including TikTok, that inform, educate, entertain and inspire people across languages, cultures and geographies.

About Trust & Safety

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at ByteDance helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About The Team

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

What will I be doing?

• You will lead, manage, recruit & develop the local search operation team, helping them to achieve their full potential and maintain high standards & quality of work.
• You will continuously evaluate outcomes, manage performance, establish and optimize the workflow and SOPs, report, analyse, and optimize the quality process to ensure productivity, quality, and efficiency goals can be met.
• You will lead the team to perform policy, process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making reports & policy recommendations and strengthening the team's understanding of Search Ops policies.
• You will lead the team to establish and maintain search strategy evaluation criteria, provide professional suggestions for the optimization of evaluation criteria.
• You are responsible for managing various operation projects with the different operation specialists and providing the results in line with expectations.
• You will cooperate with cross-functional teams such as product, research & development teams to optimize search strategies and improve users' search experience.
  
  

Qualifications

What should I bring with me?

Minimum Qualifications

• Bachelor's Degree or equivalent education/experience
• 3+ years’ experience working on quality management in a major tech or media company, experience in Search operation is a plus
• Recent and minimum 2 years experience as Team Lead/Content Manager/ Technical Lead [Strong people management skills and currently managing large multicultural teams with diverse skills.]
• Outstanding natural communicator (verbal/written) with excellent language and communication skills at full proficiency level in English and Tagalog)
• Strong attention to details and ability to work independently
  
  

Preferred Qualifications

• General knowledge about Search Engineering/Search engines and Search related strategies.
• Deep understanding of online safety, privacy, and expression issues
• Possesses good interpersonal skills, demonstrate good judgment, training and coaching skills
• Proven track record of working with cross-functional partners, across different countries, ideally have experience with different markets/region
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.
  
  

Trust & Safety recognises that keeping our platform safe for ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.