Sea Logistics Operational Care Specialist
Kuehne+Nagel
Date: 5 days ago
City: Pasay
Contract type: Full time
You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence
Your Role
You will be enabling transport activities by executing bookings, entering orders + generating all required import documentation while liaising with our Customer Care Specialists (CCL) to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.
Your Responsibilities
Your Role
You will be enabling transport activities by executing bookings, entering orders + generating all required import documentation while liaising with our Customer Care Specialists (CCL) to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.
Your Responsibilities
- To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
- To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.
- To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts.
- To ensure shipping instructions + documents are compliant; that deviations are quickly addressed.
- To coordinate with all suppliers + internal stakeholders for shipment imports, arranging for KN services (trucking, customs clearance) where necessary.
- To escalate issues as relevant, + to support the resolution of claims + disputes.
- To check incoming invoices, create sales invoices, managing FSL as per Financial Guidelines + working instructions.
- To release cargo in line with working instructions + Financial Guidelines.
- Must have excellent communication skills (Verbal + Written)
- Must have good time management skills and can handle various tasks simultaneously without compromising the quality of work
- Attention to detail – ensuring that all import documents are aligned and compliant to avoid penalties in customs
- Has experience and knowledge in Logistics/Freight Operations
- Has an ability to quickly address and solve the issues that may arise
- Can communicate and coordinate well with suppliers – brokers, truckers, carriers, co-loaders.
- Willing to work in onsite in Pasay City
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