Sea Logistics Operational Care Specialist

You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence

Your Role

You will be enabling transport activities by executing bookings, entering orders + generating all required import and export documentation while liaising with our Customer Care Specialists (CCL) to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.

Your Responsibilities

• To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data
  
  

quality for timely + accurate customer reporting.

• To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if
  
  

necessary.

• To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO)
  
  

receipts.

• To ensure shipping instructions + documents are compliant; that deviations are quickly addressed.
• To coordinate with all suppliers + internal stakeholders for shipment imports, arranging for KN services
  
  

(trucking, customs clearance) where necessary.

• To escalate issues as relevant, + to support the resolution of claims + disputes.
• To check incoming invoices, create sales invoices, managing FSL as per Financial Guidelines + working
  
  

instructions.

• To release cargo in line with working instructions + Financial Guidelines.
• To review + ensure alignment of shipping instructions, clarifying any deviations/conflicts taking country regulations, export compliance, rate + routing information into consideration.
• To issue BAL specimen + release BAL B/L as per Financial Guidelines + working instructions.
• To timely and accurately submit carrier OBL instructions, VGM + security filings.
• To ensure departure confirmations (or deviations v. scheduled departure) are shared with the CCLs.
• Issue sales invoices within 24 hours from departure.
• To immediately escalate problems, operation disputes or discrepancies to more senior roles as relevant.
• To monitor the operational performance of carriers + other vendors, escalating/creating awareness if performance + commitments are not being delivered.
• To collaborate with CCLs through proactive provision of information, knowledge, solutions + alternatives to deliver customer satisfaction.
• To ensure data quality as required for timely + accurate customer reporting.
• To support + resolve claims + disputes.
  
  

Your Skills And Experiences

• Must have excellent communication skills (Verbal + Written)
• Must have good time management skills and can handle various tasks simultaneously without compromising the quality of work
• Attention to detail – ensuring that all import documents are aligned and compliant to avoid penalties in customs
• Has experience and knowledge in Logistics/Freight Operations
• Has an ability to quickly address and solve the issues that may arise
• Can communicate and coordinate well with suppliers – brokers, truckers, carriers, co-loaders.
• Willing to work in onsite in Pasay City