Scheduling Coordinator

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire BPO is an award-winning business process outsourcing provider to some of the world’s largest brands. We operate contact centers and back-office services from offshore, nearshore, and onshore locations, servicing clients globally from Australia, the Dominican Republic, the Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources.

Our employee value proposition—“Come for a career, stay for the fun”—reflects our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

• Dayshift schedule – enjoy work-life balance
• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways
• Be recognized through our ‘Value Awards’
• Internal promotions and career growth opportunities
• Access to 2,700+ leadership courses
• Work with the best, and do meaningful work
  
  

A Glimpse into Your New Role

As a Scheduling Coordinator, you’ll manage and optimize workforce schedules across various clients to ensure coverage aligns with business and client demands. This role plays a key part in daily operations by maintaining rosters, coordinating shift assignments, and responding to changes in staffing needs with efficiency and professionalism.

Key Responsibilities

• Coordinate and manage staff rosters across multiple client accounts
• Allocate qualified personnel to open shifts based on skill, availability, and client requirements
• Communicate regularly with clients regarding schedule changes, staffing needs, and urgent requests
• Respond promptly to last-minute adjustments such as cancellations, no-shows, or emergency fill-ins
• Maintain accurate records using scheduling software and workforce management systems
• Collaborate with recruitment and operations teams to ensure workforce supply meets demand
• Build strong relationships with both clients and rostered staff to ensure service satisfaction
• Generate and submit reports on fulfillment rates, scheduling activities, and client feedback
  
  

What You’ll Bring

• Experience in workforce planning or scheduling coordination
• Proficiency in scheduling or HRIS systems — experience with Kronos preferred
• Exposure to additional tools like Deputy, Rosterfy, or SAP is an advantage
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Ability to stay calm under pressure and adapt to changing business needs
• High attention to detail and accuracy
  
  

Preferred Qualifications

• Certificate or diploma in Business Administration, Human Resources, or related fields
• Experience in multi-site or large-scale rostering environments
• Familiarity with staffing metrics, scheduling analytics, or service level monitoring
  
  

What Success Looks Like

• On-time and accurate scheduling of all required shifts
• High client satisfaction and low unfilled shift rates
• Efficient coordination and proactive communication with stakeholders
• Scalable workforce coverage planning aligned to future business needs
  
  

Our Core Values

• Collaboration – Brilliant jerks can be brilliant elsewhere
• Impact – Do, get it done, create impact
• Passion – Be positive, bring passion and energy
• Transparency – A transparent team can help each other
  
  

What Are You Waiting For?

Join The A-Team And Experience The A-Life.

Join the A-Team and experience the A-Life!