Scheduling Coordinator 2

Looking For Filipinos Who Are Philippines-based Candidates

Position : Scheduling Coordinator

Working Hours: Must be amenable to shifting schedule (see below) 40 hrs/wk

Salary Range: $1,300-$1,500/ mo

Holiday : TBD

About The Company

The client is the world's leading provider of personalized in-home care services. We have over 1,100 independently owned and operated franchise offices worldwide that employ compassionate CAREGivers who share our dedication to enhancing the lives of aging adults and their families. Services span the care continuum, from companionship and personal care to specialized Alzheimer's care and hospice support.

Caring for others is part of our DNA, and that includes caring for your career. The client network provides best-in-class training, education, and opportunities for career advancement. It also offers you the opportunity to be part of a supportive family-like culture where you're encouraged to talk with your local office for support, share stories, and seek guidance.

About The Job

The Scheduling Coordinator is expected to perform a variety of duties in the coordination of scheduling services for clients. The Scheduling Coordinator is responsible for scheduling clients and Care Professionals to provide the highest quality service to clients with an emphasis on creating extraordinary relationships.

Primary Responsibilities

• Answer incoming calls in a friendly, professional, and knowledgeable manner.
• Create and maintain client and Care Pro schedules with an emphasis on creating high-quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
• Follow up with all client and Care Pro issues to ensure their problems are resolved.
• Enter and maintain accurate client and Care Pro records in the software system.
• Increase customers' loyalty to the client by utilizing the consultative sales process to better meet our current client needs.
• Follow up and communicate Care Pro and client issues to ensure problems are resolved.
• Design, test, and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system, and work with the team to communicate and prepare for the Care Consultation.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients, and family members.
• Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team.
  
  

Secondary Responsibilities

• Perform any other functions and responsibilities deemed necessary
• Maintain regular attendance at the office to execute job responsibilities
  
  

Requirements

• Must have at least 3-5 years of experience in a similar field/ role.
• Experience in the healthcare industry is required
• Strong phone and computer skills
• Proficiency in Outlook is required
• Familiarity with WellSky/Zoom (phone system) is a plus but not mandatory.
• Ideal candidate should have strong customer service skills, flawless accent, positive attitude, good interpersonal skills, willing to work in a team and needs to be able to perform well under pressure
• Must have computer skills and be proficient in Word and Excel
  
  

Qualities Needed

• Strong organizational skills
• The ability to build meaningful relationships with others
• A caring heart
• The desire to help others
• The desire to make a difference in the life of seniors
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
• Inspire CAREGivers to stay engaged with the office for support, training, recognition, etc.
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Participate in the development and execution of the Emergency Preparedness Plan as assigned.
• This is a full-time position.