Salesforce Business Systems Analyst

Sustainability that means business

Who We Are

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, USA, Canada and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What We Do

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our people

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

Currently the IT organisation is recruiting a Senior Business Systems Analyst to support the company’s core business applications used by Sales & Customer Service. The Senior Business systems analyst will also play a key role in the integration and implementation of new business applications.

Responsibilities

As a key member of the IT team, the Senior Business Systems Analyst will have the following responsibilities:

• Provide internal customer focused support - Investigate, analyse and coordinate the resolution of day-to-day user related business Application problems.
• Act as liaison between users and vendors to resolve complex system or functionality issues.
• Thoroughly test all system changes to ensure reliable operations, requested initiatives have been met and existing functionality is not degraded.
• Be a Subject matter expert for Salesforce Service Cloud.
• Help review and analyse requests for current and new business systems or system changes.
• Building business requirements using interviews, document analysis, requirements workshops, use cases scenarios and business process analysis.
• Managing project work, enhancements, and fixes, from the request and requirements stage through build, test and deployment.
• Working with technical staff to develop integration and migration requirements and custom extensions or functionality to existing business applications.
• Managing Requests for Change and ensuring adherence to AMCS change control process.
• Creating knowledge base articles and other self-help support materials for end users.
• Provide training and mentoring to employees in supported areas.
  
  

Knowledge & Experience

• Degree or equivalent in Computer Science or related field (or equivalent work experience) required.
• Strong business acumen and 3+ years of experience with Salesforce administration.
• Experience of and expertise of Salesforce Service Cloud is a must.
• Ability to manage problem solving activities efficiently and effectively in a team or individually.
• Ability to work independently, make decisions under pressure, while providing timely and responsive services resolution of all support requests
• Excellent customer management skills
• Excellent verbal and written communication skills. Fluent English is a must.
  
  

Join our mission for a sustainable future and enjoy these benefits:

• Health insurance for you and up to three dependents from Day 1
• Hybrid work setup
• Convenient shuttle service
• Complimentary on-site food and coffee
• Allowances
• 25 days of leave