Salesforce Administrator (Cloud Operations Engineer)

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Cloud Operations Engineer (Salesforce Administrator) will manage and enhance our Salesforce.com platform, requiring experience with the latest updates, user support, and advanced report design. A sales and service-oriented mindset and enthusiasm for Salesforce are crucial. This role involves overseeing Salesforce CRM and third-party applications while collaborating with internal sales, marketing, service, and operations teams.

How will you make an impact?

• Administer Salesforce system, including user roles, security settings, profiles, workflow rules, and data integrity.
• Collaborate with various teams to ensure effective reporting, manage ad hoc requests, and enhance report/dashboard usability.
• Oversee dashboards, reports, forms, templates, custom objects, and layouts.
• Promote Salesforce adoption through documentation, support, and training for users.
• Maintain data quality through regular reporting, analysis, de-duplication, and process improvements.
• Provide first-level support for issue resolution and escalation across teams.
• Design and implement custom features, evaluate third-party solutions and stay updated with Salesforce release features and special projects.
  
  

Have you got what it takes?

• Bachelor's Degree from 4-year accredited College/University, or equivalent experience.
• 5+ years' experience, a business analyst and/or service and support role.
• 5+ years of experience with operational support using Salesforce.com.
• 5+ years of experience in Salesforce.com CRM Application Administration.
• Demonstrated proficiency in user security, profile and role management, custom objects, workflow and validation rules, email templates, formulas, dashboards & reporting.
• Must be experienced in Microsoft Office applications, including MS Word, Excel and PowerPoint.
• Must be detail-oriented and have strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Able to meet deadlines, communicate delays, clarify ambiguous situations.
• Ability to work in a dynamic, fast-paced environment and pick up new skill sets quickly.
• Salesforce certification is a plus!
  
  

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere

Requisition ID: 7016

Reporting into: Manager, Cloud Operations

Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.