Sales Trainer | CEBU

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

• Partner with the project team to identify and analyse areas of revenue generation opportunities for products and/or services in support of business goals and to monitor the sales representative’s overall effectiveness throughout the sales pitching.
• Consult, train, mentor, and coach the sales team in areas that include revenue generation performance issues and overall sales effectiveness.
• Assess and analyze business needs with recommendations on coaching plans and programs to enhance knowledge and skills on sales generation.
• Develop and maintain coaching materials related to sales initiatives including presentations, job aids, participant handouts, virtual class materials, and other resources.
• Work cross-functionally between various departments to help measure, analyze and enhance the performance of revenue generation activities connected with counter sales effectiveness.
• Identify and analyze areas of revenue generation opportunities for products and/or services in support of business goals and monitor locations overall effectiveness throughout the sales process.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Minimum of 2 years in college, preferably a bachelor’s degree
• Minimum 4 years of experience (preferably in a BPO or similar environment)
• At least 1 year experience in supporting a customer service account as a Trainer in a BPO set-up.
• At least 1 year in sales program as a Trainer in a BPO set-up
• Extensive customer service experience in a BPO setting or similar environment
• Sufficient experience in consultative selling/needs-based selling/upselling
• Technical experience is an advantage
• Knowledgeable of and exhibits great interest in the latest trends in consumer electronics
• Exceptional verbal and written communication skills

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.