Sales Trainer

Wipro


Date: 2 weeks ago
City: Cebu City
Contract type: Full time
The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way.

  • Planning, design and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members
  • Develop effective induction programs to assure new hires embrace client culture and understand required potentially lacking cultural context for markets to be supported
  • Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed
  • Ensure Training Quality through Service Level and Training evaluations/assessments
  • Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices
  • Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training
  • Conduct ongoing and thorough analysis of organizational, departmental and individual training needs
  • Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary
  • College Graduate / atleast completed 2nd year College Undergraduate
  • 2-4 years of overall Experience.
  • Minimum 1 year of facilitating and delivering training in call centres sales.
  • Ability to understand hospitality industry products and services and deliver training to the sales Agents
  • Document the training reports / trackers
  • Strong problem solving skills and excellent attention to detail
  • Ability to meet tight deadlines and work to a high standard under pressure
  • Basic Presentation Skills
  • Communication skills
  • PC basic knowledge, typing on PC using keyboard shortcuts
  • Coping with stressful situations
  • Selling skills
  • Experience with Microsoft office 2003/2010 (Outlook, Word,

Excel)

Sales experience

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