Sales Support Specialist ( LitePoint, Philippines: Cebu)

The qualified person will be responsible for handling a variety of administrative and sales related tasks that need to be addressed and/or resolved in a timely and accurate manner.

Duties & Responsibilities

• Onboard new customers / customer changes
• Complete forms and provide input to customer to setup LitePoint as a supplier
• Set up new customers in Salesforce and Navision
• Ensure customer information is accurate and up-to-date in Salesforce and Navision
• Process Orders
• Review and process PO for completeness and accuracy
• Work with customer or alongside account manager to collect missing information to process order
• Resolve orders on hold working alongside Sales, Finance and Operation
• On quote: Review commission to compare to table or specific rules. Verify when booking.
• Support AR: Start with Inside sales and escalate to outside sales if not taken care by the customer.
• Order Fulfillment
• Communicate shipping schedule (re-schedule) and manage logistics arrangements
• Work with Operations to schedule orders according to CRD
• Ensure shipment schedule date beyond CRD are communicated and aligned with customer
• Expedite orders through Ops as needed
• Coordinates logistics for customers
  
  

The ideal candidate is a self-starter who demonstrates initiative and close attention to detail and who builds and maintains trust and relationship with internal and external customers

Basic Qualifications, Education And Skills Required

• Bachelor Degree or equivalent work experience.
• 5+ years of working experience with 3+ in customer facing role.
• Self-starter with cross functional orientation between Sales, Operations, and Finance
• Excellent verbal and written communication skills.
• Communicates clearly, openly and efficient.
• Is prepared, organized, proactive and prioritizes well.
• Proficient Excel and Microsoft Office Suite.
• Experience in Microsoft Office applications with an especially high degree of proficiency in Excel and PowerPoint
• Experience with Salesforce.com as a CRM tool.
  
  

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.