Sales Support Specialist
TapTalent.ai
Date: 1 day ago
City: Taguig
Contract type: Full time
We're Hiring: Sales Support Specialist!
Job Summary
Managing assigned and new business in the Technology Sourcing (IT procurement) pillar for a portfolio of customers. This includes driving profitability through the quotation and buying process as well as providing our clients with exemplary customer service.
Loation: Taguig, Philippines
Work Mode: Hybrid
Role: Sales Support Specialist
Responsibilities
Job Summary
Managing assigned and new business in the Technology Sourcing (IT procurement) pillar for a portfolio of customers. This includes driving profitability through the quotation and buying process as well as providing our clients with exemplary customer service.
Loation: Taguig, Philippines
Work Mode: Hybrid
Role: Sales Support Specialist
Responsibilities
- Ensure all quotations are completed within required SLAs with an emphasis on accuracy and margin maximization. All quotations must be processed in the ERP prior to submission to the client.
- Liaise and negotiation with vendors and distributors to determine the best available deals for the client and source best buy price to increase sales margins.
- At all times aim to secure deal registration and ensure they are accurately entered and incorporated into the quotation.
- Working with Sales Administration to ensure that all client Purchase orders are processed accurately and within SLA.
- Weekly forecasting and pipeline management to manage sales growth in relation to Technology Sourcing (IT procurement) opportunities.
- Develop and maintain strong business relationships with the key contacts and decision-makers within assigned accounts.
- Ownership and management of client Buffer stock account, including periodic client engagement and forecasting.
- Ownership and management of client backorder report updates and consistent ETA updates to clients.
- Ownership of backorder management ensuring all orders are shipped and invoiced as soon as available.
- Develop and maintain solid relationships with multiple vendors and distributors.
- Stay up to date with vendor activity, maintaining an understanding of latest technology releases, new product ranges and best value pricing.
- Continually monitor and evaluate vendor performance, including (but not limited to): price, quality of service and products, speed of delivery.
- Address and resolve any issues, to ensure that Ethan provide the highest quality service to our customers.
- Work with internal departments including Finance, Logistics and Warehouse and Sales Administration to provide accurate and timely responses to customer queries regarding orders and quotes.
- Work closely with the Finance team to manage past due invoices to resolution, ensure proper collections and follow up on debtors;
- Commit to maintaining strong product specification knowledge, staying up to date with latest technologies, new product releases and trends in the IT procurement space.
- Achieve personal KPIs and GP targets at all times;
- Other duties as may be delegated by Senior Management from time to time; and
- Conduct all activities in accordance with company policies and procedures, as may be amended from time to time.
- Computer literate, with intermediate skills in Microsoft Office Suite (Outlook, Excel and Word in particular);
- Strong data entry skills;
- Specialist knowledge and understanding of IT products and services;
- Strong negotiation skills, with an ability to influence decisions and outcomes;
- Strong Microsoft Dynamics AX skills
- With 3-5 years of experience in Operational, Customer Service or administrative experience is highly advantageous.
- Proven ability to successfully manage and enhance customer relationships
- Tertiary education is preferred
- Exceptional organizational and time management skills with high attention to detail;
- Strong work ethic, can-do attitude and proven experience towards meeting and exceeding KPIs;
- Excellent personal presentation and professionalism.
- Exceptional communication and relationship building skills;
- A passion for customer service and an ability to ask the right questions to determine customer requirements.
- Commercial awareness and an entrepreneurial attitude.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Workforce Management Coordinator
HelloConnect,
Taguig
1 day ago
HelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience,...
HR Legal Assistant Manager
TapTalent.ai,
Taguig
1 day ago
We're Hiring: HR Legal Assistant Manager! We are looking for a detail-oriented and proactive HR Legal Assistant Manager to support our legal department in navigating HR-related legal matters. The ideal candidate will have a strong understanding of labor laws, compliance issues, and the ability to assist in various legal processes related to human resources. Location: Taguig, Philippines Work Mode: Flexible...
Senior Marketing and Communications Specialist
KMC Savills, Inc.,
Taguig
1 day ago
KMC SAVILLS is the Philippines' leading full-service real estate solutions provider for local and multinational business locators.Position: Senior Marketing and Communications SpecialistLocation: Head Office, BGC TaguigJob Summary: To independently execute and facilitate the strategic marketing content production and public relations initiatives of KMC and its clients, ensuring brand-aligned communication across multiple channels, while supporting junior team members and contributing to...
