Sales Support Representative | Home Warranty

Why ClearSource?

ClearSource is passionate about our Core Values!

• Customer First – We share an intense passion for creating an exceptional customer experience
• Personal Accountability – Commit to do the right thing and do it
• Humble Courage – Be brave enough to seek, deliver, and accept feedback
• Hungry – Do your best every day to make great things happen
• Happy & Healthy – Choose well, live well
  
  

Do these values resonate with you?

Do you strive to provide an exceptional, authentic customer experience every day?

If the answer is yes, then ClearSource is looking for you to join our team as a Sales Support Representative to work with our Sales Support Team serving our client in the Home Warranty. You should be a driven and motivated person prioritizing customers’ needs, has prior experience relevant to the position and is looking to join a company with a fantastic work culture, then this opportunity is for you!

Enjoy these outstanding perks and benefits:

• Competitive salary
• Medical and dental Insurance (with free dependent)
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development
  
  

What you will do as a Sales Support Representative

Show up for assigned shifts and follow scheduled lunches and breaks.

• Care for customers in accordance with ClearSource standards of quality:
• Accuracy – always give only correct information and follow established processes
• Connection – emotionally connect the customer with our client’s brand
• Ease – focus on one-contact resolution while minimizing the customer’s time and effort to resolve the issue
• Received inbound calls and do outbound calls.
• Assist existing homeowners with renewals or transition of policy
• Communicating with homeowners and/or real estate agents via phone, email, to discuss their coverage options
• Answering questions regarding the coverage terms and conditions, benefits, and limitations of the home warranty
• Following up on expiring, expired policies, missed payments, and lapsed renewals
• Assessing the needs and preferences of clients to provide customized home warranty renewal solutions
• Do outbound calls from Clickpoint only to renew or transition policy
• Assist homeowner to process new accounts/policy if there is a new property from existing customer
• Attend to meeting on time.
• Acknowledging updates and reminders timely via teams or emails
• Updating daily sales tracker completely and accurately.
• Meeting or exceeding sales targets and objectives set by management
  
  

What ClearSource Needs From You

• At least College level is encouraged to apply
• At least 1 + years Sales, Outbound cold calling exp
• Above average when it comes to English communication skills
  
  

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