Sales Support Representative

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Position Title: Sales Support Representative Location: Quezon City Reporting to: Sales Support Team Leader Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment
A Sales Support Representative performs administrative tasks to support the sales team and help them to gain and keep customers. The idea of the role is to increase sales efficiency and effectiveness Why Join the A-Team?

• HMO coverage for you and your family

• Yearly Kick Off Parties with major giveaways (like the car in 2023)

• Get recognized through our ‘Value Awards’

• Grow your career - yes, we love to promote internally

• Do meaningful work and collaborate with the best

• 900 promotions given each year

• 2,700+ leadership training courses

A Glimpse into Your New Role

• Provide effective and prompt assistance on CRM (salesforce) and all other Vocus sales tools to the account managers.
• Assist with general queries and questions relating to customer accounts, orders, reports, and Salesforce.
• Work with account managers to troubleshoot problems with customer orders, customer accounts and other related issues to ensure excellent customer service and customer experience.
• Assist with UAT for new system releases which impact sales process.
• Liaising directly with onshore/internal teams to achieve resolution.
• Provide continuance process improvement suggestions.
• Other ad-hoc tasks as requested by Sales Operations Management.

What You’ll Bring

• At least 2 years solid Telco background and/or B2B Sales experience
• Experience in using Salesforce application is a plus but not required
• Proficient in MSO and/or Google Suite applications
• Strong problem solving and resolution skills
• Excellent communication, interpersonal and negotiating skills
• Good time management skills
• Ability to work both autonomously and within a group
• Ability to adapt to changing environments, work processes and systems
• A proactive, flexible, and positive attitude
• High attention to detail, with motivation and focus
• Team and customer focused
• Approachable with a 'can do' attitude

With a diverse global team working together, we proudly embrace and live by these shared values:

• Collaboration: Brilliant jerks can be brilliant elsewhere

• Impact: Do, get it done, create impact

• Passion: Be positive, bring passion and energy

• Transparency: A transparent team can help each other

What are you waiting for? Join the A-Team and experience the A-Life! Join the A-Team and experience the A-Life!