Sales Support Enablement

UnifyCX is looking for an extraordinary Sales Support Specialists to join our motivated and ambitious team.

Role: Sales Support Specialist

Work Location/Setup: Quezon City, PH | Onsite

Shift Schedule: 5-day work week | 8AM to 5PM EST hours

Benefits: HMO on Day 1 | Life Insurance Coverage

What Will You Do?

We are looking for a Sales Support Specialist who thrives in fast-paced environments and loves solving challenges that keep business operations running smoothly. In this role, you’ll work closely with our Sales teams to ensure every order is accurate, serviceable, and delivered with excellence. You’ll be the go-to expert who helps clear roadblocks, maintain data integrity, and make sure our customers get the service they deserve—fast.

• Manage and resolve order issues raised by Sales teams, ensuring accuracy and compliance with sales policies.
• Verify address serviceability and maintain up-to-date information in our billing and order management systems.
• Track, analyze, and document order-related concerns to help improve process efficiency.
• Keep Sales representatives and customers informed with real-time updates and solutions.
• Support system improvements by testing new tools and enhancements before launch.
  
  

Join us and be part of a team that drives sales success from behind the scenes—where precision meets collaboration, and every detail matters.

What You’ll Bring

• Experience in telco sales operations, order management, or customer support (BPO or telco background a plus).
• Strong attention to detail and comfort with working in multiple systems or databases.
• Excellent communication and coordination skills across teams.
• A proactive mindset—you don’t just fix problems, you anticipate them.
  
  

Who You Are

Required Qualifications

• High school diploma or equivalent.
• Minimum 2 years of experience in telco sales, sales support, retention or customer service roles.
• Excellent English skills - proper written and oral grammar
• Strong interpersonal and communication skills.
• A customer-first mindset with a focus on building long-term relationships.
• Proficiency in CRM tools and basic computer applications (e.g., Microsoft Office).
• Demonstrated ability to meet performance goals in a metrics-driven environment.
• Problem-solving skills and the ability to adapt to customer needs in real-time.
• Ability to thrive and remain positive in a constantly changing environment
  
  

Preferred Qualifications

• Associate or bachelor’s degree in business, marketing, communications, or a related field.
• At least 1 year of experience in the broadband, telecommunications, or video services industry.
• Knowledge of customer retention strategies and techniques.
• Familiarity with data analysis tools or reporting software.
• Familiarity with inbound sales techniques and objection-handling strategies
  
  

Who We Are

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.