Sales Support Analyst

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

As a Sales Support Analyst, you will have contact with colleagues from several different departments such as Sales, Service, Legal, and Finance, along with external clients. The purpose of this position is to provide expert advice and support our many client facing departments.

Furthermore, this role enhances the customer experience of billing issues, through owning billing query resolution and working within agreed processes to ensure issues are resolved promptly and that clients are satisfied.

• Responsible for all necessary and common activities concerning creating and approving accounts, assisting with opportunities, approvals, contracts, contract negotiations, and accurately entering information into systems in a timely manner;
• Provide expertise and understand cause and effect of actions and system limitations to meet client expectations;
• Partner with Account Management Team on specific client cases to understand client asset portfolio and billing;
• Be a Subject Matter Expert for junior team members and other teams supported;
• Be a project point person, working closely with managers;
• Conduct system testing and provide feedback to system and process stakeholders.
• accountable for adhering to SOX compliance, Business Controls, and SLAs;
• Be responsible for ensuring that approvals are in place;
• Confirm all documentation is in order before sending for countersignature;
• Obtain information required to process orders;
• Initiate order fulfilment and monitor billing to ensure information is correct;
• Manage cancellation notices and input them through the system.
• Resourceful when undertaking research and take the necessary corrective actions according to the applicable guidelines, and process credits/rebills where required;
• Coordinate with other internal teams where needed, and updates requestor on process of queries;
• Field client billing queries, co-ordinate resolution with stakeholders, provide clients with regular updates until resolution is met.
  
  

What We Expect

• Bachelor's degree in Business, or other relevant courses;
• At least two (2) years of experience in sales support/administration, order processing and/or billing resolution;
• Knowledge of CRM, PeopleSoft, or any other management solutions system;
• Experience working directly with clients, multiple internal groups, and technical teams to see a task or project through to completion;
• Understanding of the business landscape;
• Is quality driven, detail-oriented, a proficient multitasker, and consistently meets deadlines;
• Has proactive approach to learning and development;
• Proficient in MS Office Suite and other online systems;
• Excellent communication and interpersonal skills;
• Fluency in English (verbal and written).
  
  

Does It Sound Like You?

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified!

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.