Sales & Service Ops Specialist, MED PH

ZEISS Group


Date: 2 days ago
City: Manila
Contract type: Full time
Sales Operation
  • Ensure data entry accuracy while performing sales order processing in CRM
  • Preparation of sales contract documents
  • Maintain shared folder to record all sales related documents
  • Coordinate with logistics on deliveries to ensure delivery deadlines can be met
  • Coordinate task with sales team to ensure smooth operations for pre-installation (shipment arrival, documents preparation, functional check)
Service Operation
  • Handle incoming customer enquires via service hotline and dispatching jobs to Service Engineers
  • Daily service order processing in CRM, Mobile X, ensure data entry accuracy
  • Ensure preventive maintenance order list is well prepared weekly
  • Ensure service quotations, contracts are well managed
  • Maintain new installation ibase in system
  • Maintain NPS survey sending in/out on time
  • Maintain Utilization monthly report for Service Engineers
  • Coordinate with Service Engineers and other business support function for post installation operation (ibase entry and invoicing)
CRM, CPQ, Mobile X Training
  • Conduct CRM and CPQ training/refresher course to the Sales Team when necessary
  • Conduct CRM and Mobile X training/refresher course to the Service Engineers when necessary
  • Keep updated on the new features of CRM
  • Act as the 1st level key user for CRM and adapt the new features to daily task
Demo and Inventory Management
  • Ensure all local demo loan are updated in system
  • Ensure all spare part inventory are well tracked and tools inventory are calibrated on time
General Administrative
  • Work with Sales and Service team for tender submission
  • Work with logistics team to purchase new tools, calibration tools and loan process
  • Work with quality control, sales, service team to assist recall project for product and spare parts
  • Work with logistics on return of defective goods or exchange
  • Work with finance team in write-off process
Education / Professional Certification
  • Degree in Business Administration, Marketing, Supply Chain or any related fields
Experience
  • 5 years working experience with minimum 2 years’ experience in handling Administration, Order Processing and Customer Service
Knowledge / Skills / Other characteristics
  • Basic knowledge of logistics
  • Excellent interpersonal and communication skills
  • Pleasant personality and proactive mindset
  • Good team player and able to multitask under tight timelines
  • Proficiency in Microsoft Office (Word, Excel, Powerpoint)
  • Good command of spoken & written English
  • Good time management to handle tight deadline
  • Able to identify issues and work with stakeholders to resolve
  • Able to manage the demo and inventory
  • Good housekeeping of documents in share folder
  • Able to provide good knowledge/guidance of the workflow for order processing
Your ZEISS Recruiting Team: Chloe Tan

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