Sales Operations & Support Coordinator II (Order Management)

Job Description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
  
  

Job Summary

The Coordinator II – Order Management supports the efficient execution of the Order-to-Cash process by accurately processing a range of standard and moderately complex sales orders across various customer segments, including resellers, VARs, OEMs, and direct end-users. This role contributes to operational efficiency, supports sales and fulfillment teams, and helps maintain strong customer relationships by ensuring order accuracy, timely resolution of issues, and clear cross-functional communication. With growing functional expertise, attention to detail, and analytical skills, the Coordinator II plays a key role in maintaining order integrity and facilitating seamless fulfillment.

Job Responsibilities

• Process standard and moderately complex change order requests (AC Power and Thermal Liebert Products) accurately, following product, pricing, and configuration guidelines.
• Handle configuration change orders, rebuild/repair requests, and Return Materials Authorizations (RMAs) promptly to avoid shipment delays or credit holds.
• Process change orders for regional and major accounts, and may include VIP and GSA customers, including ship-loose components, ensuring compliance and timeliness.
• Verify order completeness by validating purchase order details such as part numbers, pricing, addresses, quantities, and item descriptions.
• Apply Bills of Materials (BOM), standard configurations, and auto-config tools to set up orders accurately across product lines.
• Identify and process SFA (Special Features Authorization) and ETO (Engineered-to-Order) items according to complexity and system requirements.
  
  

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Engineering, or related field preferred.
• 3–5 years of relevant experience in order management, operations support, or a related function within engineering or manufacturing sectors.
• Working knowledge of ERP systems (Oracle, SAP, or equivalent) and order processing tools.
• Basic to intermediate understanding of Bills of Materials (BOM), configuration management, and change order processes.
• Strong analytical thinking and problem-solving skills with attention to detail.
• Effective verbal and written communication skills, able to work collaboratively across departments and levels.
• Ability to manage multiple priorities and deadlines in a dynamic, fast-paced environment.
• Experience in back-office or shared service environments is advantageous.
  
  

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength
  
  

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
  
  

About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.