Sales Operations Specialist

Monee


Date: 1 week ago
City: Manila
Contract type: Full time
Job Description

Main roles and responsibilities:

  • Conduct due diligence for new and existing partner accounts
  • Takes full ownership of account onboarding and maintenance activities for merchants and partners of ShopeePay
  • Ensures timely account provisioning of accounts using ShopeePay’s CRM and maintains onboarding-related trackers
  • Facilitates high-quality training for internal and external stakeholders (merchants) if needed.
  • Performs all procurement related activities including coordination with Procurement, sourcing vendors, filing digital PRs, monitoring vendor SLAs and payments
  • Coordinate with third-party vendors for ShopeePay logistics and deployment activities.
  • Ensures third-party vendors quality of service / materials provided to merchants
  • Work closely with the team to manage SKUs of marketing materials in our inventory tool
  • Provide valuable insights on the ground observation for QRPh in relation to the Merchant BD strategic approach on acquiring.
  • Ensures SLA are met on different tasks
  • Follows communication procedures, guidelines, and policies

Other Roles And Responsibilities

  • Identifies gaps in overall operations processes and suggest improvements
  • Prepare weekly and monthly reports for the management team
  • Performs other similar and related duties as required or directed
  • Keep track of the industry trends and campaigns related to QR PH
  • Provides market insights from merchant’s perspective including understanding products, sellers, market, and competitor dynamics
  • Coordinate with internal partners (e.g. Legal, On-boarding, Marketing, Finance etc.) to execute merchant program

Requirements

  • Bachelor's degree graduate
  • At least four (4) years experience and expertise in Fintech industry and after sales support or operations
  • Emotionally intelligent and with strong interpersonal skills
  • Highly organized and attentive to details
  • Able to work swiftly, pivot quickly with changes in direction, and meet all deadlines with minimal supervision
  • Displays ownership over one’s work, successes, and mistakes
  • Accountable and responsible for all deliverables
  • Honest, transparent, and has integrity in all aspects of work
  • Able to follow directives to the letter and also think for themselves
  • Thorough; highly proactive; resourceful; logical; critical thinker; has a growth mindset; team player
  • Amenable to work on weekends and/or holidays if the work requires
  • Good written and verbal communication skills

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