Sales Operations Manager

The Sales Operations Manager is responsible for driving operational excellence across the sales organization.

This role oversees forecasting, pipeline management, sales reporting, and process efficiency, ensuring that data-driven insights and scalable processes support revenue growth and GTM strategies. The position works closely with cross-functional leaders to optimize sales performance and strategic initiatives

• Leads operating cadences by driving forecasting, pipeline reviews, territory planning, and business reviews (monthly/quarterly)
• Owns dashboards and data integrity by building and maintaining dashboards and executive reports,
  
  

ensuring accuracy of sales data, and supporting business reviews

• Collaborates cross-functionally by partnering with Finance, Product, Solutioning, and Delivery teams to design and implement scalable processes
• Defines and influences KPIs by establishing and monitoring sales performance metrics, including territory allocation, forecasts, conversion rates, and process compliance
• Drives strategic initiatives by implementing CRM and sales enablement systems, automating reporting, redesigning quotas, and refining sales workflows
• Monitors sales funnel health by tracking lead generation, opportunity progression, and pipeline coverage to ensure revenue goals are met
• Supports quota setting and territory design by working with leadership to define quotas aligned with company objectives and market opportunities
• Conducts root cause analysis by investigating variances in forecast versus actual performance and recommending corrective actions
• Drives adoption of tools and processes by ensuring consistent use of CRM systems and standardized processes to maintain data integrity and improve efficiency
• Prepares executive insights by synthesizing sales performance into actionable recommendations for leadership
  
  

Minimum Qualifications

• Education – Degree in Business Administration, Finance, Marketing or any related field with equivalent degree.
• Related Experience – Minimum of 2-3 years’ experience in revenue operations, GTM (go-to-market) strategy, or sales operations in a high-growth technology company.
• Proven experience working with senior management stakeholders, both internal and
  
  

external.

• Proven experience in sales forecasting, pipeline management, and performance tracking.
• Experience working with senior leadership stakeholders across multiple functions.
• Knowledge
• Proficiency with Salesforce, HubSpot, or other CRM tools; advanced skills in Excel.
• Strong understanding of sales metrics, pipeline management, and forecasting
  
  

methodologies.

• Familiarity with process automation, dashboard/report building, and sales productivity tools.
• Soft Skills:
• Strong communicator with the ability to influence and collaborate at all levels, including executive leadership.
• Excellent organizational skills, able to prioritize and manage multiple initiatives.
• Strong analytical thinking, problem-solving, and data-driven decision-making.
• Comfortable working in ambiguous, fast-paced environments; proactive and adaptable.