Sales Operations Business Partner

WTW


Date: 11 hours ago
City: Taguig
Contract type: Full time
Description

The Role

Strategic Business Partnership & Sales Enablement

  • Partner closely with sales operations leaders, sales leaders and business stakeholders to understand strategic priorities and translate them into operational action plans.
  • Recommend and implement enhancements to sales processes to increase efficiency, productivity, and accuracy.
  • Align with marketing and client teams to support go-to-market strategies and campaign execution.
  • Coordinate planning and communications between global and local sales teams.

Data Analysis & Performance Insights

  • Analyze sales data and metrics to uncover trends, performance gaps, and growth opportunities.
  • Deliver dashboards, scorecards, and ad hoc reports that provide actionable insights for sales leaders and client teams.
  • Monitor and report on key performance indicators (KPIs) such as lead conversion, pipeline velocity, win rates, and campaign ROI.

CRM & Data Management

  • Maintain and improve data accuracy in CRM platforms.
  • Support data hygiene efforts, including account ownership, lead assignment, and opportunity tracking.
  • Train and guide sales teams on CRM best practices to ensure consistent usage and reporting accuracy.

Sales Forecasting & Planning

  • Assist in the development and refinement of sales forecasts, revenue targets, and budgets in collaboration with finance and business leaders.
  • Support business planning, account segmentation, and resource alignment to optimize coverage and effectiveness.

Campaign & Project Management

  • Lead the coordination and execution of sales campaigns, ensuring clear ownership and follow-through.
  • Support Marketing, if required, with managing invite lists, registration tracking, and engagement metrics for campaigns such as webinars or conferences.
  • Handle post-event lead management: ensure leads are allocated to appropriate senior sellers in line with the approach agreed with the business, send weekly reminders/chaser emails, and monitor lead follow-up and conversion rates.
  • Provide updates to leadership on key campaign activity and successes.

Change Management & Continuous Improvement

  • Champion change management efforts related to system updates, new tool adoption, process changes, training, etc.
  • Support Marketing, if required, with ongoing operational initiatives such as webcast tracking, event attendance metrics, and manual reconciliation of participation data.
  • Identify automation opportunities and process improvements to reduce manual workload and enhance scalability.

Qualifications

The Requirement

Education & Experience

  • Bachelor's degree in Business Administration, Marketing, Operations, or a related field.
  • 6+ years of experience in Sales Operations, Continuous Improvement/Excellence, Project Management or Business Operations roles.
  • Experience working in a global, matrixed organization is a strong advantage.

Technical Skills

  • Proficient in CRM platforms.
  • Strong Excel and data analysis skills; familiarity with tools like Power BI or Tableau is a plus.
  • Understanding of campaign management platforms and lead lifecycle tools is preferred.

Core Competencies

  • Strong analytical and problem-solving skills with the ability to turn data into actionable insights.
  • Highly organized, with strong attention to detail and the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills, with the ability to work effectively across functions and cultures.
  • Proactive and self-driven; takes ownership of tasks and continuously seeks ways to add value.
  • Adaptable and comfortable with ambiguity, particularly in fast-paced or changing environments.

Work Environment & Expectations

  • Flexibility in a hybrid set-up, with work shift varying between European and American time zones depending on assignments
  • Role may involve working with teams across different time zones

WTW is an equal opportunity employer.

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