Sales Operations Business Partner

WTW


Date: 3 weeks ago
City: Taguig
Contract type: Full time
Description

The Role

Strategic Business Partnership & Sales Enablement

  • Partner closely with sales operations leaders, sales leaders and business stakeholders to understand strategic priorities and translate them into operational action plans.
  • Recommend and implement enhancements to sales processes to increase efficiency, productivity, and accuracy.
  • Align with marketing and client teams to support go-to-market strategies and campaign execution.
  • Coordinate planning and communications between global and local sales teams.

Data Analysis & Performance Insights

  • Analyze sales data and metrics to uncover trends, performance gaps, and growth opportunities.
  • Deliver dashboards, scorecards, and ad hoc reports that provide actionable insights for sales leaders and client teams.
  • Monitor and report on key performance indicators (KPIs) such as lead conversion, pipeline velocity, win rates, and campaign ROI.

CRM & Data Management

  • Maintain and improve data accuracy in CRM platforms.
  • Support data hygiene efforts, including account ownership, lead assignment, and opportunity tracking.
  • Train and guide sales teams on CRM best practices to ensure consistent usage and reporting accuracy.

Sales Forecasting & Planning

  • Assist in the development and refinement of sales forecasts, revenue targets, and budgets in collaboration with finance and business leaders.
  • Support business planning, account segmentation, and resource alignment to optimize coverage and effectiveness.

Campaign & Project Management

  • Lead the coordination and execution of sales campaigns, ensuring clear ownership and follow-through.
  • Support Marketing, if required, with managing invite lists, registration tracking, and engagement metrics for campaigns such as webinars or conferences.
  • Handle post-event lead management: ensure leads are allocated to appropriate senior sellers in line with the approach agreed with the business, send weekly reminders/chaser emails, and monitor lead follow-up and conversion rates.
  • Provide updates to leadership on key campaign activity and successes.

Change Management & Continuous Improvement

  • Champion change management efforts related to system updates, new tool adoption, process changes, training, etc.
  • Support Marketing, if required, with ongoing operational initiatives such as webcast tracking, event attendance metrics, and manual reconciliation of participation data.
  • Identify automation opportunities and process improvements to reduce manual workload and enhance scalability.

Qualifications

The Requirement

Education & Experience

  • Bachelor's degree in Business Administration, Marketing, Operations, or a related field.
  • 6+ years of experience in Sales Operations, Continuous Improvement/Excellence, Project Management or Business Operations roles.
  • Experience working in a global, matrixed organization is a strong advantage.

Technical Skills

  • Proficient in CRM platforms.
  • Strong Excel and data analysis skills; familiarity with tools like Power BI or Tableau is a plus.
  • Understanding of campaign management platforms and lead lifecycle tools is preferred.

Core Competencies

  • Strong analytical and problem-solving skills with the ability to turn data into actionable insights.
  • Highly organized, with strong attention to detail and the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills, with the ability to work effectively across functions and cultures.
  • Proactive and self-driven; takes ownership of tasks and continuously seeks ways to add value.
  • Adaptable and comfortable with ambiguity, particularly in fast-paced or changing environments.

Work Environment & Expectations

  • Flexibility in a hybrid set-up, with work shift varying between European and American time zones depending on assignments
  • Role may involve working with teams across different time zones

WTW is an equal opportunity employer.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Information Security Associate Manager

DXC Technology, Taguig
2 days ago
Job DescriptionEssential Job Functions: Support the management of security initiatives under the direction of senior security personnel Assist in implementing security policies and standards, collaborating with the security team Monitor security events and incidents, escalating and documenting as necessary Collaborate with other departments to enhance security measures and maintain compliance Aid in compliance efforts, assisting in audits and ensuring documentation...

ESG Manager

Robert Walters, Taguig
2 days ago
An exciting opportunity awaits for an Environmental Social and Governance Manager to champion sustainability initiatives within a forward-thinking organisation based in Taguig.What You'll DoAs an Environmental Social and Governance Manager, you will be entrusted with advancing the organisation’s commitment to sustainable development through strategic planning and hands-on project management.Develop comprehensive sustainability strategies tailored to the organisation’s business objectives, ensuring relevance...

Talent Acquisition Coordinator

HelloConnect, Taguig
2 days ago
Job OverviewAs a Talent Acquisition Shared Services Associate at our organization, your responsibilities include interview scheduling, drafting offer letters, sending pre-hire packet and other related hire documents, initiating background checks, and facilitating pre-boarding activities Ensuring data accuracy, updating records, and reporting issues to the team are crucial aspects of your role. You'll collaborate with respective stakeholders to enhance the candidate...