Sales Enablement Coach

Sales Enablement Consultant

Location: XXXXX

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing:

The Sales Enablement Consultant is a pivotal role designed to elevate our sales team's effectiveness through strategic coaching and data-driven insights. They will be responsible for the execution and implementation of tactical plans that support our sales initiatives, including a focus on sales-driving behaviors and customer retention efforts. This role will be tasked with integrating advanced coaching methodologies within the Operations division, targeting performance enhancements and the adoption of the "Serve Solve Sale" methodology to drive key performance indicators. In doing this they will be responsible for understanding the Expert-level behaviors behind these indicators and in collaboration with operation stakeholders ensuring that outlier programs and initiatives are reinforcing desired behaviors. These behaviors should support the larger operational goals and result in the organization meeting certain key AOP initiatives.

By working closely with Operations leaders and the Sr. Sales Enablement Manager, the Sales Enablement Coach will lead initiatives to bridge performance gaps, ensuring alignment with the company's values and strategic sales objectives.

Essential Duties and Responsibilities:

• Strategic Execution:
• Implement and lead targeted coaching practices within the Sales Enablement framework, aligning with operational processes to boost sales performance.
• Promote the "Serve Solve Sale" philosophy through active demonstrations, emphasizing its value to Ops leadership and teams.
• Lead performance improvement initiatives, setting an example for Ops leadership and encouraging the adoption of effective practices.
• Coaching Leadership:
• Develop and execute refined coaching cadences that resonate with company values and the core sales methodology.
• Provide targeted coaching and development strategies for Ops Leaders, including Operations Managers and Coaches, to address underperformance.
• Measure the impact of coaching interventions on sales performance, ensuring significant improvements are achieved.
• Communicate coaching outcomes to Operations Directors and Sales Enablement leaders, fostering a unified strategy and action plan.
• Establishes a strong leadership presence within the Tech Center by being involved, interacting on the call center floor, and being approachable
• Performance Management:
• Collaborate with Sales Enablement to identify and rectify performance deviations within operations.
• Utilize data analytics to pinpoint support areas for Ops leaders, monitoring the effectiveness of coaching and strategic implementations.
• Champion best practices, ensuring their adoption among targeted Operations leaders and evaluating progress.
• Audit and inspect coaching sessions between Coaches and Technicians, including KPI reviews, side by sides, live audits, virtual audits, IDP reviews and support performance management conversations and initiatives.
• Training and Development:
• Design and implement comprehensive training and coaching programs that reinforce the "Serve Solve Sale" philosophy.
• Instruct coaches and sales leaders on advanced sales strategies and practices, promoting a high level of execution and knowledge dissemination.
• Stakeholder Communication:
• Develop relationships with key stakeholders within the Expert Performance and Operations teams
• Maintain transparent and effective communication with senior stakeholders, integrating their feedback to refine coaching processes.
• Establish a leadership presence that inspires continuous improvement and upholds ethical standards within the sales team.
• Operational Excellence:
• Promote customer-centric sales and operational strategies, highlighting the importance of operational excellence.
• Align coaching efforts with key sales performance metrics and broader business objectives.
• Responsible for meeting and exceeding timing, goals, and objectives on assignments
• Develops and delivers presentations to senior stakeholder to communicate proposals, initiatives, and progress processes
  
  

Here’s what you’ll bring to the team:

• 2+ years experience in sales management, coaching, and performance analytics.
• A proven track record of enhancing performance within underperforming teams.
• Strong leadership skills with the ability to influence cross-functional teams.
• Exceptional communication and stakeholder engagement capabilities with a hand-on management style.
• Analytical mindset with a focus on results-driven problem-solving and performance improvement.
• Commitment to upholding a culture of integrity, trust, and ethical behavior.
• Ability to take detailed observations and roll-up to a strategic vision around which other teams can organize
• Strong ability to present both strategy and performance of execution to leadership teams on a weekly basis
• Ability to build and maintain relationships and partner effectively across diverse internal organizations
• Bachelor's Degree with relevant experience is an asset but not a requirement; advanced degree encouraged
  
  

We take care of you (benefits/perks):

• Competitive pay and benefits including health, dental, and vision
• Retirement savings plan
• Paid time off
• Continuing education support
• Ongoing training to grow your skills