Sales Development Representative (SDR) / Appointment Setter

Position Title: Sales Development Representative (SDR) / Appointment Setter (Virtual Assistant)

Location: Remote / Global

Job Type: Part-Time (with potential to scale based on performance)

Reports To: Sales Lead / Client Account Manager

Compensation: Hourly rate or per qualified appointment (based on experience)

About Us

At KNAK AI Solutions, we’re redefining customer experience by blending cutting-edge technology with human empathy. Our mission is to elevate every interaction into a meaningful and impactful experience for our clients and their customers. Through Elevation Engineering, we transform customer service from a cost center into a strategic powerhouse by integrating Automation Intelligence with personalized human engagement.

We’re looking for visionaries, innovators, and problem-solvers to join our dynamic and growing team. If you're passionate about transforming customer experiences through technology and strategy, your search ends here.

Role Overview

The Sales Development Representative (SDR) / Appointment Setter plays a key role at the top of our sales and marketing funnel. This is a client-facing, outbound-focused role where you’ll engage with cold and warm leads across email, LinkedIn, and other platforms to qualify them, build interest, and book discovery calls with our team.

This role requires strong communication skills, attention to detail, and a proactive, professional attitude. You’ll be responsible for identifying qualified prospects, engaging them through clear and tailored outreach, assessing fit, and setting appointments with sales reps or client teams.

If you’re organized, goal-oriented, and confident in outreach and lead handling—we’d love to hear from you.

Key Responsibilities

Outbound Lead Engagement

• Reach out to prospects via email, LinkedIn, and other platforms using approved scripts and outreach templates
• Personalize messages based on lead profile and engagement history
• Follow up systematically with leads who express interest or need more time
  
  

Lead Qualification

• Ask discovery questions to assess prospect fit based on pre-set criteria (e.g., industry, need, budget, timeline)
• Identify decision-makers and gather relevant information to pass along to the sales team
• Accurately tag, update, and manage CRM or tracking tools
  
  

Appointment Setting

• Book qualified meetings directly into calendars using tools like Calendly or Google Calendar
• Send confirmation messages, follow-up reminders, and reschedule as needed
• Ensure a smooth handoff to the sales rep with clear lead notes
  
  

Reporting & Communication

• Track daily outreach, follow-ups, and results
• Provide regular updates to the sales team on lead status and appointment progress
• Suggest improvements to outreach strategy based on engagement patterns
  
  

What We're Looking For

• 1–2 years of experience in sales development, appointment setting, or lead qualification
• Strong written and spoken English
• Comfortable with outbound outreach and cold prospecting
• Highly organized, self-motivated, and reliable
• Able to work with minimal supervision and hit weekly outreach or appointment targets
  
  

Bonus Qualifications

• Experience with CRMs (e.g., HubSpot, Pipedrive, GoHighLevel)
• Familiarity with LinkedIn Sales Navigator, Apollo, or cold outreach tools
• Knowledge of sales funnels, B2B sales, or lead generation campaigns
• Past work with founders, sales teams, or agency clients
  
  

Performance Expectations

• Daily outreach volume maintained and logged (email, DMs, or calls)
• Appointment conversion rate from cold/warm leads
• Accurate lead notes and qualification data
• Positive feedback from sales team and clients on handoff quality
  
  

To Apply:

Submit your resume and a brief cover letter highlighting your experience and why you’re excited to join KNAK AI Solutions. Let’s elevate together!