Sales Consultant - Chat

Who We Are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

In this role, you will provide the first impression to customers who reach out looking to build their online presence. You will also help our existing customers build upon the presence they’ve already established. We take a consultative approach to sales - learning about the needs of each customer and fitting them into the best product or service available.

What you’ll do & how you’ll make your mark.

• Field inbound chats and identify areas to help grow the online presence of our customers.
• Provide consultation to customers regarding new products and services that will help their businesses succeed.
• Offer resolution within our scope of support, providing direction for third party issues and recommending paid solutions as appropriate.
• Meet metrics that could include but are not limited to sales targets and customer satisfaction scores.
• Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.
• Apply strong sales skills to understand customer’s needs and close all sales with integrity.
  
  
  

Who You Are

• Must have at least 1 year Sales experience and be driven to meet and exceed sales objectives.
• At least 6 months experience in sales chat.
• Strong passion for helping small businesses succeed.
• Exceptional and persuasive communication skills, both verbal and written.
  
  
  

Why you’ll love us.

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!
  
  
  

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.