Sales Chat Agent

Overview

Full Potential Solutions (FPS) is a new performance based outsourcing firm headquartered in Boston, MA with operations in Kansas City, MO; Metro Manila & Davao, Philippines and Chennai, India that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results. Our mission is to create an environment where our people THRIVE!

Our Core Values

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
  
  

Our Mission: To create conditions within which people can thrive!

At FPS, we put our people first, because your success is our success. Our mission is simple: create a culture in which our employees thrive, because we believe that happy, motivated teams achieve groundbreaking results.

• The Sales Chat Agent will perform a range of tasks, 80% of the time agents will assist incoming customers via live chat; 20% of the time they will be required to do outbound calls to close the sale. As a Sales Chat Agent, you will be responsible for communicating with customers through live chat to answer queries and sell the value of clients products and services. The ideal candidate can establish a positive rapport, can communicate effectively online and over the phone and can provide recommendations through needs-based selling, identify needs through probing questions, educating customers on the value, features, and benefits of their services, and being able to close the sale.
• As a Sales Chat Agent, you have the opportunity to earn as much as Php 35,000 per month. In addition to a dynamic team environment, you'll enjoy competitive benefits, generous incentives, and performance-based bonuses!
  
  

Responsibilities

• Assist customers who are active and lodge inquiries online via our client’s website.
• Handle incoming queries from customers who are interested in learning more about clients products and service, be able to close new phone/line subscriptions, add in accessories to go with the phone, offer tablets and the latest phones.
• Respond promptly to customer concerns, record and document each transaction in all forms of communications.
• Adhere to client privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position. Employees are required to work non-traditional business hours, such as holidays, evenings and weekends as business demands.
  
  

Qualifications

Soft Skills

• Excellent oral and written English communication skills.
• Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for sales opportunities.
• Money motivated; aiming to maximize our UNLIMITED EARNING POTENTIAL.
• Multi-task and change from one task to another without loss of efficiency or composure.
• Must be very keen to details.
• Ability to work independently and as a member of a team.
• History of excellent work attendance required.
• Comfortable interacting with a diverse customer base.
• Must be willing to work in a shifting schedule - availability for evening, night, weekend, and holiday shifts.
• Must have good records if previously employed with T-Mobile account.
• Support the mission, vision, and values of Full Potential Solutions.
  
  

Technical Skills & ISP Requirements

• Good computer navigation and internet skills.
• Typing speed of at least 35 WPM.
• Ability to use current computer equipment and programs being used.
• Must have a strong and stable internet connection at home.
• With at least 25 mbps postpaid subscription and proof of internet billing; actual speed of at least 20 mbps download and not less than 10 mbps upload.
  
  

Experience, Education, Age

• Minimum of two (2) years Inbound Sales with upselling experience required, preferably in a call center.
• Sales Chat experience in a Telco program is an advantage.
• Outbound Sales experience is also a plus or any sales experience in a call center environment.
• Completed Senior High School or it’s equivalent (2nd year college).
• Legal age of employment; at least 18 years old.